Field Service Engineer

• Field Service Technician
• Service Engineer – Water Systems
• Technical Service Engineer
• Field Support Engineer

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Start: As Soon As Possible
• Travel: Overnight travel required (approximately 10–60%, territory dependent)

Job Summary

Key Responsibilities

• Install, repair, maintain, validate, and qualify water purification systems
• Complete preventive maintenance within required timelines and respond to service requests per customer agreements
• Accurately complete and close work orders daily, including all related documentation
• Provide customers with service documentation (Service Reports, Meter Verification Reports, Routine Maintenance records, etc.)
• Maintain an accurate daily schedule, proactively communicate with customers, and escalate risks to customer satisfaction
• Maintain physical consignment inventory per SOPs and ensure inventory accuracy
• Maintain tools and test equipment in proper working order and calibration
• Generate leads for hardware, consumables, accessories, and service contracts via CRM
• Communicate professionally and effectively with customers and internal teams, including emergency response within required SLAs
• Adhere to NA Fleet Vehicle Policy and submit expense reports bi-weekly
• Assist with custom engineered system installations as directed
• Meet customer site requirements such as vendor credentialing, background checks, and immunizations

Required Skills & Qualifications

• Previous water filtration experience (required)
• Associate’s degree in Electrical/Electronic or Mechanical Engineering or equivalent technical/military experience
  • OR High School Diploma/GED with 3+ years of field service or skilled trade experience
• Minimum 1 year of field service or applicable skilled trade experience
• Proficiency with hand tools, power tools, and test equipment (meters, test boxes)
• Strong written and verbal communication skills
• Ability to handle difficult customers and situations professionally
• Basic IT skills (software uploads, inter-equipment communication, iPad/iPhone use)
• Ability to read, write, and speak English fluently
• Ability to lift 50 lbs independently and up to 165 lbs with assistance
• Clean driving record; eligible for rental vehicle use
• Valid passport or ability to obtain one

Travel & Work Conditions

• Overnight travel required based on territory and coverage needs
• Work outside normal business hours as required, including nights, weekends, and holidays
• Customer environments may include clinical settings requiring emergency response

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401(k) Retirement Fund

About the Company

About GTT