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Field Service Engineer

Miller Logistics Inc

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JOB DETAILS
SALARY
$85,000–$100,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Commissioning, Communication Skills, Construction, Customer Relations, Customer Training, Customer/Client Research, Develop and Maintain Customers, Disassemblers, Documentation, Drilling, Electricity, Equipment Maintenance/Repair, Field Trials, Hand Tools, Human Machine Interface (HMI), Identify Issues, Interpersonal Skills, Lathe, Machining, On Site Support, Organizational Skills, Partner Sales, Problem Solving Skills, Product Development, Production Support, Programmable Logic Controller (PLC), Quality Assurance, Regulations, Resolve Customer Issues, Software Engineering, Team Player, Technical Training, Training Program, User Documentation, Willing to Travel
POSTED
12 days ago

 

Job Description: Field Service Engineer Purpose of the Position

 

Knowledge, Skills & Abilities

Provide Production Support for existing industrial scale Ice Cream Machines
Troubleshoot, Repair, and Overhaul existing Equipment/Machines
Execute installation and commissioning of new installations, service tasks, and upgrades on existing installations.
• Supervise, lead, and control external contractors.

• Secure targeted and optimum execution of installation projects and service activities.

• Supervise and follow up on plans; act on behalf of the company Field Service Manager.

• Prepare weekly installation/service reports during and after completion of installation and service tasks.

• Conduct technical user training for customers’ maintenance crew.

• Ensure customer feedback is reported to the corporate office.

• Support and work with the company’s Engineering/Service department on development of new products.

• Support and work with the company’s Engineering, Production, and QA departments to secure product quality.

• Support back-office colleagues on technical questions/cases as needed.

• Participate in development of the company’s training programs as needed.

• Assist construction department and other colleagues with documentation, including creating instructions, service and user manuals, and educational material.

  • Communicate effectively with customers, sales teams, and partners to ensure customer needs and demands are understood and met; provide feedback to Field Service Management.

• Adhere to all company and client site safety regulations.

• Team player.

 

Education and Experience

• Strong mechanical skills with good working knowledge of electrical controls.

• 5 to 7 years of practical experience with hands-on skills using hand tools for disassembly and repair of machinery.

• Basic machining skills include drilling, tapping, milling, and lathe work.

• Basic knowledge of AB software and PLC programming, HMI upload/download.

• Work experience preferred in food handling equipment.

• Good knowledge of pneumatic systems.

 

Other Competencies

• Able to work under pressure and solve issues independently.

• Resourceful and creative in developing solutions to on-site problems.

• Willing to work overtime and flexible hours at customer’s site.

• Responsive to customer needs and able to maintain positive customer relationships.

• Strong organizational skills and proactive approach.

• Excellent interpersonal and communication skills.

• Willing to travel 180-200 days a year, and 2+ weeks at a time.

About the Company

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Miller Logistics Inc