Field Service Engineer
Convergenz
REMOTE, VA(remote)
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JOB DETAILS
LOCATION
REMOTE, VA
POSTED
30+ days ago
We are looking for a Field Service Engineer to join our growing team. This is a remote position that requires extensive travel and requires that the candidate possess an active DOD secret clearance.
Position Summary:
The Field Service Engineer plays a pivotal role in supporting the operational readiness and effectiveness of deployed military medical units. This includes the successful deployment, configuration, and sustainment of personnel, equipment, and Information Management/Information Technology (IM/IT) systems in dynamic, austere, or combat environments. The role requires a unique combination of technical proficiency, logistical agility, and a deep understanding of military deployment procedures and healthcare operations in theater.
Key Responsibilities:
- Deployment Support – Coordinate and execute the deployment and redeployment of IM/IT systems in support of joint operational missions, including initial system setup, software installation, configuration, and operational testing in theater environments.
- Technical Expertise – Provide on-the-ground troubleshooting and Tier II/III support for electronic health record (EHR) systems and web-based medical applications, ensuring minimal disruption to mission-critical clinical workflows.
- Training & User Support – Deliver just-in-time training and technical guidance to clinical, administrative, and technical personnel, enhancing local system adoption and operational proficiency.
- System Lifecycle Engagement – Participate in the full System Development Lifecycle (SDLC) process, from requirements gathering and analysis to design, integration, validation, and ongoing maintenance of medical IT solutions.
- Security & Compliance – Ensure strict adherence to DoD cybersecurity requirements and privacy regulations, particularly concerning the handling of sensitive personal health information (PHI) in both connected and disconnected environments.
- Logistical Coordination – Ensure timely and secure transportation, installation, and inventory management of hardware/software assets across operational areas.
Minimum Qualifications:
Experience:
- Minimum 5 years of hands-on experience supporting Department of Defense (DoD) electronic Health Records (EHR) and web-based medical applications in both garrison and deployed settings.
- Demonstrated knowledge of both the functional (clinical workflows) and technical (systems architecture, integration) aspects of these applications.
Technical Proficiency:
- Strong experience in all phases of the SDLC, including system design, development, integration, and control, as well as user testing and post-deployment support.
- Deep understanding of privacy protection principles and HIPAA compliance, particularly as applied to data flow and interoperability in integrated health systems.
Certifications:
- Must hold a minimum of IAT Level II certification in accordance with DoD 8570.01-M (e.g., Security+).
Personal Attributes:
- Demonstrated ability to work independently in high-pressure, fast-paced environments with minimal oversight.
- Strong problem-solving, communication, and organizational skills.
Travel & Clearance Requirements:
- Must possess a valid U.S. passport and be willing to travel internationally up to 75% of the time, often on short notice.
- Must meet all medical and fitness standards for deployment to austere and potentially hazardous environments.
- Active DoD Secret clearance is required.
Preferred Qualifications:
Operational Medicine Experience:
- Direct experience supporting healthcare delivery in military operational environments, including but not limited to:
- Field and Combat Support Hospitals
- Expeditionary Medical Facilities (EMF)
- Amphibious assault ships and hospital ships (e.g., USNS Comfort, USNS Mercy)
- Aeromedical evacuation missions and mobile medical units
Military Familiarity:
- Prior military service or experience working closely with Service members across the Army, Navy, Air Force, or Marine Corps.
About the Company
C
Convergenz
"An Opportunity to Help"
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
https://conv.com/