Field Engineer
Axelon Services Corporation
Warwick, RI
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JOB DETAILS
SKILLS
Computer Maintenance, Computer Services, Customer Satisfaction, Customer Support/Service, Desktop PC, Hardware Administration, Hardware Installation, Help Desk, Identify Issues, Laptop PC, Network Support, PC Software, Peripheral Hardware, Printers, Problem Solving Skills, Product Support, Sales/Support Engineering (SE), Scripting (Scripting Languages), Service Delivery, Service Level Agreement (SLA), Software Administration, United States Citizen
LOCATION
Warwick, RI
POSTED
13 days ago
Summary:
- Location: Warwick, RI
- Duration: 12 Months - Possible extension if needed
- Shift: Mon – Fri, 3-11pm
- Temp to perm possible
- Must be a US Citizen
Responsibilities:
- Perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products.
- Work with desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites or depot locations.
- Directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Apply personal knowledge to resolve product support issues not addressed by the service desk.
- Assignments range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops.
- Install and optimize HW/SW networking products.
Requirements:
- 1-3 years of computer support experience.
- Basic hardware and software skills.
- Good work ethic and organizational skills.
Required Skills:
- Computer hardware setup and basic hardware/software troubleshooting skills.
- Support for software, hardware, and networking support for desktops, laptops, and servers.
- Maintenance and support on legacy products and core server products.
- Disk replacement on enterprise storage products.
- Installation and maintenance of PCs, associated software, networks, servers, and peripherals.
- Support network products from operational and maintenance perspectives.
- Perform installs, moves, adds, and changes as required.
- Test and certify PCs, networks, servers, and client-approved applications.
- Provide follow-up on problems or escalation.
- Maintain a high degree of professionalism in actions, demeanor, and dress.
- Ensure customer satisfaction throughout the service delivery transaction.
- Ensure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
About the Company
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