Field Engineer | IT MSP for SMBs | Hybrid

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JOB DETAILS

LOCATION

Doral, FL

POSTED

9 days ago

Field Engineer | Well-Established & Growing MSP

Supporting SMB clients in Doral and greater Miami area.

Schedule: Hybrid
Office Location: Doral, FL
Travel to client sites in Doral and greater Miami
Compensation: Base salary $70k - $80k + bonus
Benefits: Comprehensive package (medical, dental, vision, life insurance, PTO, etc.)

Core Responsibilities

Provide Tier 1–2 support for network, server, virtualization, cloud, and backup solutions
Deliver proactive and reactive IT infrastructure support
Resolve issues and de-escalate when needed
Collaborate with centralized Helpdesk, NOC, and Project Engineering teams
Maintain stable, secure customer environments
Deliver exceptional customer service

Required Skills & Experience

3+ years providing IT support in client-server environments
Strong knowledge of Microsoft infrastructure: Windows Servers, Exchange, RDS, Hyper-V; VMware; O365/Azure
Experience with workstation/server hardware, peripherals, networking, backup/replication, cloud, virtualization
Familiarity with MSP tools (e.g., IT Glue, ConnectWise) and best practices
Preferred: Experience supporting external clients
Certifications: CompTIA A+ (required); MCSE or other CompTIA certs a plus
Customer-first mindset with confident, professional communication
Ability to explain technical concepts (including whiteboard presentations)
Comfortable with onsite support and local travel
Highly organized, self-directed, able to manage competing priorities
Bilingual (highly preferred)
Reliable transportation required