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Field Engineer

Axelon Services Corporation

Alexandria, VA

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JOB DETAILS
SKILLS
CompTIA A+, Computer Skills, Customer Satisfaction, Desktop PC, Hardware Administration, Hardware Installation, Identify Issues, Laptop PC, Network Support, PC Software, Peripheral Hardware, Product Support, Sales/Support Engineering (SE), Service Delivery, Service Level Agreement (SLA), Software Administration, United States Citizen
LOCATION
Alexandria, VA
POSTED
2 days ago


Pay Rate: $20.00 - $25.00



Summary:

  • Location: Alexandria, VA
  • Duration: 12 Months, Temp to perm possible
  • Hours: 40 per week, Mon – Fri, 8a to 5p
  • Non-Driving role (may require driving between sites)
  • Must be a US Citizen
  • Being fully vaccinated is required


Responsibilities:

  • Perform computer hardware setup and basic hardware/software troubleshooting.
  • Provide support for software, hardware, and networking for desktops, laptops, and servers.
  • Maintain and support legacy products and core server products.
  • Perform disk replacement on enterprise storage products.
  • Install and maintain PCs, software, networks, servers, and peripherals.
  • Support network products from operational and maintenance perspectives.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs, networks, servers, and client-approved applications.
  • Provide follow-up on problems or escalate as necessary.
  • Maintain professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout service delivery.
  • Meet client-specific Service Level Agreements and update incident/request tickets accordingly.


Requirements:

  • 1-3 years of computer support experience.
  • Basic hardware and software skills.
  • Good work ethic and organizational skills.


Required Skills:

  • Experience with computer hardware setup.
  • Experience with basic hardware and software troubleshooting.
  • A+ Certification.


Prescreen Questions:

  • How many years of experience do you have with computer hardware setup?
  • How many years of experience do you have with basic hardware troubleshooting?
  • How many years of experience do you have with basic software troubleshooting?
  • Do you have an A+ Certification?
  • Will you meet the vaccination requirement by the start date?
  • Have you ever worked for the company as a full-time employee or contractor? If so, when and did you leave on good terms?
  • Are you at least 18 years of age?

About the Company

A

Axelon Services Corporation