Field Engineer 3
Axelon Services Corporation
New York, NY
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JOB DETAILS
SKILLS
Apple Macs, Audiovisual, Cisco Network Systems, Conferences, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop PC, Digital Signal Processing (DSP), Documentation, Ethernet Cable, Hardware Components, Improvement Metrics, International Electro-Technical Commission (IEC), Internet Audio, Laptop PC, Microsoft Windows Operating System, On Site Support, Problem Solving Skills, Process Improvement, Sales Presentation, Sales/Support Engineering (SE), Service Delivery, System Operations, Technical Support, Time Management
LOCATION
New York, NY
POSTED
5 days ago
New York, NY
12 Months
Payrate; $25/hr
Shift start time and end time: 8-5 M-F + afterhours stand-by
Will the individual be required to work on site/is this remote: at customer sites
Driving or Non-Driving: Non-Driving
Must Have:
- Must have AV Skills in a professional setting
- Desktop/Laptop Repair
- Laptop/ Desktop server experience
- Windows 10/11
- Customer Facing Service, Windows 10/11 skills, MAC skills
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:
Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Familiarity with a variety of Audio Visual system, including Room Kits, Cisco,
Understanding of audio, internet, power, and lighting cables such as XLRs, DMXs, 14in connectors, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc....
Proficient with audio DSP's, AV switches, DIs, and AV extenders etc
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.
About the Company
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