Fiber Account Associate

PMI Sales Agency, a Denver-based sales and marketing firm, supports communities by helping residents adopt Quantum Fiber. The Fiber Account Associate manages client accounts, assists with enrollment, and addresses household inquiries, integrating sales knowledge with account management to ensure client success and seamless service adoption.

As a Fiber Account Associate, you'll start with immersive training that prepares you to represent our cutting-edge internet service. The Fiber Account Associate will connect directly with customers to present service options, manage accounts, and ensure satisfaction.

Core Functions of the Fiber Account Associate

• Serve as the face-to-face point of contact for residents, assisting with Quantum Fiber account setup, service selection, and installation preparation.
• Explain speed, reliability, and service features to households, converting interest into actionable sales opportunities.
• Track and update all customer interactions, account details, and service notes to maintain efficient account operations.
• Identify and suggest account improvements, including plan upgrades, to enhance residential satisfaction and retention.
• Work closely with the sales team to grow neighborhood adoption of Quantum Fiber services and maximize sales performance.
• Gather feedback during in-person engagements to refine outreach approaches and support long-term account success.

Education & Experience Needed for the Fiber Account Associate

• High school diploma or GED preferred.
• Experience in account management or sales is a plus.
• Confident in meeting households, explaining Quantum Fiber’s benefits in clear, relatable terms.
• Motivated to grow through training and apply entrepreneurial drive to strengthen sales and customer success.

Preferred Skills for the Fiber Account Associate

• Listens closely to uncover household priorities that align with premium plans.
• Builds rapport that encourages residents to stay with Quantum Fiber long‑term.
• Applies feedback to sharpen both account accuracy and sales delivery.
• Turns routine account check‑ins into meaningful upgrade opportunities.