Facilities Quality Standards Manager
Aramark
Charlotte, NC
Job Description
The Operations/Quality Standards Manager will help leadership plan, administer and direct all activities related to POM and be in compliant with the standards established by Aramark and the client. Establishes and maintains effective working relationships with other departments to provide a unified approach to POM management.
The Operations/Quality Standards Manager will support the development & growth of hourly associates. Will also focus on meeting and exceeding operating goals, client objectives and customer needs, and delivering the services Aramark is contracted to provide.
Leadership Expectations:
? Demonstrates visionary leadership, balanced judgment and disciplined execution
? Process-focused and decisive to ensure effective execution of all department strategies/initiatives in order to help meet company & client needs with a high standard of excellence, urgency & predictability
? Relentless commitment to safety excellence, demonstrates behaviors that drive a Safety FIRST core value, fosters a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents - where No One Gets Hurt
? Creates a great employee work environment & inspires teamwork and partnership at all levels - internally and externally
? Is a visible servant leader, leading from the heart to serve, encourage, support and lift others up, while role modeling the Aramark Mission - deliver experiences that enrich & nourish lives
? Intense focus on our Values - Sell & Serve with Passion; Front Line First; Set Goals. Act. Win.; Integrity and Respect Always
Job Responsibilities
? Will manage hourly associates within a POM department
? Will assist with managing labor costs, supply costs and inventories
? Maintain and use capital equipment efficiently
? Ensures compliance with all contract obligations
? Supports the effective implementation of the comprehensive Safety Plan, helps with driving full compliance of all safety rules, guidelines and protocols
? May conduct operational audits and helping to ensure a high level of execution and compliance
? Drive operational efficiencies, labor/scheduling productivity
? Drive a positive work environment and utilize effective communication skills at all levels of the
organization
? May be responsible for the training, development and performance management of hourly
associates
? Will support compliance with Aramark Facilities Services and regulatory agency standards and
programs and translating corporate strategy into front line operational tactics and will ensure
compliance with all OSHA regulations and other, local, state, and federal government regulations
? May lead the development of the hourly team ensuring high performance, optimal staffing and
employee engagement
? Establishes and maintains effective communications and business relationships
? Will use Mecklenburg County CMMS ARCHIBUS modules to properly support the operations and assets management and updates
? Will need to conduct Life Safety Inspections of portfolio assets FACP, Fire Sprinkler, Backflow and Elevators
Qualifications
? Bachelor Degree from an accredited university/college
? Minimum of 2-3 years of experience in POM management required
? Working knowledge of facility related equipment such as boilers, chillers, generators, HVAC/R
required
? Facilities Management Certification such as Certified Plant Maintenance Manager (CPMM) or
equivalent is strongly preferred
? Proficient in the use and functionality of CMMS Systems
? Minimum of 2 years prior experience in mentoring and developing hourly associates is required
? High degree of integrity and business maturity
? Previous P&L experience is preferred
? Demonstrated time management skills resulting in prioritizing time and resources accordingly
? Ideal candidates will possess a high energy level that is communicated to the hourly team they
will help lead
? Demonstrate proven success in interfacing with a variety of organizational functions and
considerable negotiation skills are also needed to drive results
? The ability to manage in a diverse environment with focus on client and customer services is a
key success measure
? Strong interpersonal, analytical and communication (written and verbal) skills are essential for
success in this role
? Candidates must possess a demonstrated attention to detail and ability to lead directly and
through influence
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About the Company
Aramark
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.