Facilities Account Manager
ABM Industries
Hillsboro, OR
Pay: $110,000
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
The Facilities Account Manager serves as the single point of contact for ABM, responsible for delivering high-quality facility management services across 25+ locations.
Key Responsibilities
Account Management
- Oversee integrated facility services including maintenance, custodial, and third-party contracts
- Act as the primary liaison for all client stakeholders, ensuring responsive, high-quality service delivery
- Manage and monitor work orders in Corrigo, ensuring timely completion, accurate updates, and escalation as needed
- Coordinate all operations and maintenance activities across the portfolio performed by ABM technicians
- Balance reactive and preventive maintenance while managing backlogs and documenting deferred work
- Support negotiation of service contracts, scope changes, and annual escalations
- Lead, coach, and evaluate on-site teams to drive performance and accountability
- Ensure compliance with client and ABM policies, procedures, and regulatory requirements
- Support capital planning and maintain all compliance records (e.g., inspections, refrigerant management)
- Assist with minor construction projects and evaluate operational improvements
Financial Management
- Oversee and ensure timely, accurate client invoicing
- Validate invoices for compliance with contract requirements and proper documentation
- Monitor spend against purchase orders and secure approvals for overages or new funding
- Identify out-of-scope work and partner internally to develop pricing for client approval
- Support development and recommendations for annual facility budgets
Quality Assurance & Client Engagement
- Lead Quarterly Business Reviews (QBRs), including preparation, reporting, and performance discussions
- Provide regular reporting on service delivery, performance, and key metrics
- Establish monthly operational reviews with site teams to address issues, track progress, and highlight successes
- Drive continuous improvement initiatives across processes, staffing, and service delivery
- Identify critical services and ensure contingency plans are in place
- Maintain strong client relationships and ensure a high level of customer satisfaction
Impact
This role is critical in ensuring consistent service delivery, operational efficiency, and a strong client partnership across a multi-site portfolio.
- A minimum of five (5) years of Facility Operations experience, including a minimum of three (3) years of leadership/supervisory experience.
- Bachelor’s degree in related curriculum, or equivalent combination of education and experience.
- Strong knowledge of crafts within Facility Operations, including electrical, plumbing, painting, and carpentry.
- Strong knowledge of maintenance management principles and concepts, including work standards and methods, facilities planning, economic analysis, production flow, material handling, and project management.
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
About the Company
ABM Industries
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)