F&B Shift Manager

Lead the experience where great service meets dynamic operations as a Food and Beverage Shift Manager. In this role, the F&B Shift Manager drives excellence across assigned bars and restaurant outlets by leading teams, elevating guest experiences, and ensuring smooth, compliant, and profitable shift operations in a fast paced, 24 hour environment. This leader sets the tone through hands on leadership, clear communication, and a strong commitment to service standards, while coaching and developing staff, managing schedules, coordinating closely with kitchen leadership, and responding confidently to operational or guest concerns. The role oversees inventory control, cost management, payroll accuracy, and detailed shift reporting, all while upholding local, state, federal, and gaming regulations related to food, beverage, and alcohol service. As a visible leader on the floor, the F&B Shift Manager balances operational discipline with a guest first mindset, using sound judgment, adaptability, and professionalism to deliver memorable experiences and consistently high performance throughout every shift.

Salary range is based on skills and experience. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

Key Responsibilities:

• Lead, coach, and manage food and beverage staff while maintaining schedules that ensure proper coverage and consistent, high quality guest service.
• Partner with kitchen leadership to ensure smooth, efficient shift operations and address operational or guest related issues promptly and professionally.
• Oversee inventory management, ordering, and cost controls to maximize resources, minimize waste, and prevent loss.
• Ensure compliance with all department policies, service standards, and applicable food, beverage, alcohol, and gaming regulations.
• Complete accurate shift reporting, payroll processing, and ongoing communication with leadership regarding performance, sales, guest feedback, and improvement opportunities.

Minimum Qualifications:

REQUIRED:

• High School Diploma or GED equivalent
• Associate degree in hospitality management, business, or a related field
• Four years of full-service food and beverage
• One year of leadership experience in a high-volume hospitality environment

PREFERRED

• Gaming experience
• Experience working with tribal entities

Additional education/experience may substitute for the minimum requirements of the position.

Physical Requirements:

This role requires the physical ability to sit or stand for up to 10 hours a day in an office or gaming floor environment, with frequent walking, climbing, reaching, bending, crouching, pushing, and pulling. Candidates should possess strong hand-eye coordination, finger dexterity, and the ability to concentrate in loud or busy settings. The position involves occasional lifting of items up to 40 lbs. and working in a smoke-filled environment.

Additional Requirements:

Our facilities operate 24 hours a day, 365 days a year which may require this position to work evening, weekend, and holiday shifts.

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.