EXP17 - Customer Service Representative
Dako
Fort Mill, SC
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JOB DETAILS
LOCATION
Fort Mill, SC
POSTED
5 days ago
Fort Mill, SC
Contract - 4 months to cover while someone is on leave.
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Top 3 Hard Skills:
1 Time Management
2 Excellent Communication Skills
3 Team Player
Education/Experience:
- High school diploma or GED. However, and Associates or BA Degree required for conversion to FTE
- 0-2 years customer service-related experience required.
- Good communication skills, problem solving, critical thinking, and attention to detail
- Data entry
- SAP and some Client Excel
About the Company
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