Executive Director, ISCO Logistics

Job Summary

Job Description

Core Responsibilities

• Build and develop a team with data driven execution in distribution and transportation with the ability to continuously improve customer experience.
• Manage Sales & Operations Planning (S&OP) across commercial teams, planning, procurement, and field teams and liaison with executive leadership. Design, govern, and implement regional processes for transportation excellence processes that align with business objectives.
• Establish shared performance metrics with stakeholders to track cost, service, and quality, including, least landed cost, on-time delivery and other critical metrics.
• Manage the cost, quality and on time performance associated with package delivery.
• Develop deep understanding of the supply chain P&L and key cost drivers, including cost per unit, cost per mile, asset utilization, expedited freight cost and other key metrics.
• Develop, evolve and execute KPI’s that align with the current and future needs of the ISCO Supply Chain
• Participate in and support transportation and distribution related RFP process with procurement and other stakeholders.
• Drive modernization initiatives through automation, advanced analytics, on demand delivery and talent development to enhance agility and scalability.
• Support retail operations by optimizing store replenishment, delivery optimization, and backroom processes in partnership with Retail Operations.
• Collaborate and develop strong relationships with Finance, Operations, Commercial, and Region field leadership teams to align priorities.
• Champion continuous improvement and operational excellence across the “logistics center of excellence”.
• Manage and develop a growing team of 3-10 associates.
• Champion Comcast’s customer experience goals through initiatives such as same-day delivery, retail delivery standardization, 3rd Party deliveries to Comcast Spokes.
• Drive major supply chain transformation efforts and system-wide strategic initiatives.
• Implement advanced tools and processes to elevate planning performance and customer experience.
• Ensure compliance with company policies, regulations, and industry standards while fostering a culture of accountability and operational excellence.

• Evaluate the organization’s performance (KPIs) and ensuring adherence to policies, procedures and safety regulations.
• Designs and communicates a compelling vision of what the organization will look like in the future and what it will be capable of, while providing guidance on the strategic initiatives that will ensure the organization accomplishes that vision.
• Ensure supplier performance meets supply chain strategy and goals.
• Partner with Procurement to apply segmentation techniques to design appropriate sourcing strategies.
• Accountable for risk mitigation plans to minimize impact of supply chain disruptions.
• Champion of sustainability plan for Supply Chain Operations.
• Partner with diverse internal and external key stakeholders to deliver critical business outcomes.
• Use customer and supply chain knowledge and relationships to identify service, cost and growth opportunities.
• Build a strategy around hiring, training and onboarding of new supply chain operations staff into the supply chain operations team.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Strategic Objectives; Inclusion Strategies; Performance Metrics; Operational Excellence; Continuous Improvement; On Time Performance; Results-Oriented

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +