Event / Service Desk
ECLARO
Washington, DC
Job Number: 25-04182
Help people live their best lives. ECLARO is looking for an Event / Service Desk for our client in Washington, DC.
ECLARO’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
- Provide technical support during events at Client.
- Maintain the technical integrity of computer systems, network devices, and broadcast / arena A / V systems.
- Document all issues, troubleshooting steps, and resolutions in a ticketing system.
- Test, maintain, and fabricate cables, adapters, and small part modifications as needed.
- Image and install operating systems and service packs, as well as security patches and bug fixes.
- Build, update, and develop Standard Operating Procedure guides used for training, IT operations, and work-flow management purposes.
- Other duties as assigned.
Qualifications:
- 1-3 years of experience in a live event environment or as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Working knowledge of computer software / hardware, Windows / Mac operating systems, mobile devices, and network switches / hubs and cabling.
- Understanding of broadcast signal flow in a television broadcast environment; inclusive of video routers, video switchers, broadcast cameras, RF infrastructure.
- Solid grasp of office automation products and computer peripherals including printers and scanners.
- Ability to multi-task, work independently, make quick decisions, and respond to the demands of live games and events.
Pay Rate: $45 / Hour
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Maria Navarro
maria.navarro@eclaro.com
513-725-0112
Maria Navarro | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About the Company
ECLARO
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.