Evening Program Assistant at Cascade

At Compass, EVERYONE DESERVES A HOME.

Why Compass? Working for Compass is a way to make real, positive change in people’s lives.

Compass Housing Alliance believes that everyone deserves stability, growth, and community and that can only be fulfilled when everyone has safe, affordable housing. Whether we work in direct service or in support of the mission in administration and operations, we’re all seeking to better our community. We’re looking to welcome people to our team that are passionate, skilled, and enjoy a little light-heartedness in their work environment. We recognize the value that different perspectives and cultures bring to the organization and consider the diversity of staff, guests, residents, and community partners to be an important asset.

Operating at 15+ locations in Seattle, Auburn, Renton & Shoreline.

LOCATION: South Lake Union Neighborhood (Seattle, WA)

REPORTS TO: Program Coordinator/Manager

FLSA STATUS: Non-Exempt

SCHEDULE: Monday-Friday 4pm-12am; with monthly staff meetings on 3rd Thursday

MEAL PERIOD: Paid (30-minutes)

SALARY: $25.24 per hour (Step 1*)
*Step 2 increase of 2.5% after 12 consecutive months of employment

FULL TIME BENEFITS INCLUDE: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 12 Paid Holidays, Retirement Plan, Employee Assistance Program.

QUALIFICATIONS:

Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Direct Services

• Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of guests/residents/participants and staff.
• Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed.
• Assist in support of program activities. Including meal services, assisting guests/residents/participants with tasks such as laundry access and/or instruction, group activities, or other similar activities.
• Engage guests/residents/participants to assess needs providing immediate and appropriate information and referrals.
• Respond to guests/residents/participants issues as appropriate or as directed by program management and/or property management. 
• Report guest/resident/participant and/or building needs to management and ensure supply/equipment is in stock for use. 
• Monitor security cameras, make periodic security rounds of the building, check lights, doors, and windows, and investigate noise and other complaints.
• Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.
• Control after-hours front door/access and monitor guest/resident/participant log enforcing rules and restrictions.
• Follow building/staff safety and emergency procedures according to program and agency policies. 
• Perform light janitorial duties, as assigned.

Leadership

• Recognize the value that different perspectives and cultures bring to the organization.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor. 
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.

• Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
• Demonstrated knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.
• Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.
• Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed.
• Ability to work in a fast-paced environment with frequent interruptions and crisis situations.
• Ability to set and maintain boundaries in a professional manner.
• Ability to follow agency policy and procedures to maintain safety and security within the facility.
• Follow sound interpersonal boundaries and emotional intelligence. 
• Relate openly and comfortably with people from all backgrounds while valuing different points of views. 
• Promote a team environment that values, encourages, and supports differences.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
• Strong problem-solving skills are required to be successful in this role. 
• Aptitude for learning new technology skills with Microsoft products and other internet-based software. 

Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

HOW TO APPLY?

Complete an application today at: https://recruiting.paylocity.com/recruiting/jobs/Details/3862743/Compass-Housing-Alliance/Evening-Program-Assistant 

EQUAL EMPLOYMENT OPPORTUNITY

Compass Housing Alliance maintains practices and policies that eliminate barriers to equal employment opportunity and strives to ensure that applicants and employees are treated without regard to race, color, religion, creed, sex, sexual orientation, age, national origin, citizenship or immigration status, gender identity, genetic information, honorably discharged veteran or military status, marital status, status as a victim of domestic violence, sexual assault or stalking, political ideology, sensory, physical or mental disability, caste status, the use of a trained service animal by a person with a disability and all other groups protected by law. Compass’s policies and practices are intended to promote diversity and equal employment opportunity in all aspects of employment, such as: recruitment, selection, compensation, hours of work, work schedules, benefits, training, retention, promotions, demotions, transfers, advertising, layoff, and termination. All employees of the agency are required to comply with the provisions of these policies. Failure to do so may result in disciplinary action up to and including termination of employment. In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.