Evening Front Office Manager

Evening Front Office Manager

Title

Evening Front Office Manager

Compensation

$65,000–$70,000 USD + overtime eligibility + discretionary annual bonus

Important Information

• This role follows a five‑day work schedule with two days off. Specific working days and scheduled days off will be confirmed
• The position operates on an evening shift from 2:00 PM to 11:00 PM, with occasional paid overtime as needed.
• Responsibilities include a hybrid combination of back‑office tasks and Front Desk support. The role requires periods of standing.

Benefits & Growth

• Comprehensive benefits package, including generous paid holidays, no probation for vacation accrual, and competitive health coverage
• Overtime-eligible manager position, with substantial opportunity to grow total compensation
• Accelerated career growth in the world’s largest third-party hotel management group; extensive advancement pathways and role mobility

Why This Opportunity Stands Out

• High-impact, visible operational leadership roles with executive interaction
• Unique overtime-eligible management structure—substantial earning potential
• Manage and develop front-of-house teams in renowned NYC properties
• Rapid interview-to-offer process for decisive candidates in a business-critical timeline

Key Responsibilities of the Front Office Manager

• Drive exceptional guest experience by overseeing all front desk, guest services, and bell operations
• Manage, mentor, and schedule guest service agents for optimal engagement and performance
• Maintain payroll accuracy, supply inventories, and documentation compliance to support smooth daily operations
• Respond rapidly and professionally to escalations, guest satisfaction issues, and internal communications
• Collaborate with department leaders to ensure a cohesive and guest-focused service environment

Ideal Skills/Experience

• Three or more years of hospitality, hotel, or customer-facing operational management experience
• Proven track record supervising teams in a 24/7 environment; must demonstrate schedule flexibility
• Strong administrative and communication skills; ability to manage supplies, confidential documents, and guest/vendor email correspondence

Location

Midtown, Manhattan

Schedule

• Five evening shifts per week
• Two consecutive days off; weekends not guaranteed
• Consistent year-round schedule with flexibility for operational coverage

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