Equipment Installation Technician - Spokane, WA
Henry Schein
Woodmont Beach, WA
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Career Development, Communication Skills, Customer Experience, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Electrical Engineering, Equipment Maintenance/Repair, Equity Securities, Expense Reports, FDA (Food and Drug Administration), Fleet Management, Hydraulic Engineering, Identify Issues, Interpersonal Skills, Inventory Levels, Inventory Management, Maintenance Services, OSHA, On Site Support, Physical Demands, Profit & Loss, Project/Program Coordination, Regulations, Time Management
LOCATION
Woodmont Beach, WA
POSTED
3 days ago
This position is responsible for providing installation of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced installers and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive installation success to improve customer satisfaction, maximize customer retention and increases profitability.
KEY RESPONSIBILITIES:
Provides installation services to customers in a courteous and professional manner. May also provide repair services to customers on an as needed basis.
Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
Maintains and manages proper levels of inventory in van.
Produces timely and detailed service reports.
Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
Participates in special projects and performs other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
Working knowledge of hydraulics, mechanical and electrical systems
GENERAL SKILLS & COMPETENCIES:
Basic troubleshooting skills
Independent self-starter
Basic computer skills
Interpersonal / communication skills
Professionalism
Accuracy and detail-orientation
WORK EXPERIENCE:
Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.
TRAVEL / PHYSICAL DEMANDS:
The Equipment Install Technician (EIT) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.
SALARY RANGE:
The posted range for this position is $51,508 - $70,825 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
This position is eligible for a bonus/incentive/commission not reflected in the posted range.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
About the Company
H
Henry Schein
Henry Schein, Inc., a FORTUNE 500® company and a member of the S&P 500® and NASDAQ 100® Indices, is the world's largest provider of health care products and services to office-based dental, animal health and medical practitioners. The Company is a FORTUNE World's Most Admired Company, and ranks first on the FORTUNE list in the Wholesalers: Health Care industry. Henry Schein is also on Ethisphere's list of the World's Most Ethical Companies and FORBES' list of America's Best Employers 2015.
COMPANY SIZE
10,000 employees or moreINDUSTRY
Medical Devices and Supplies
FOUNDED
1932