Epic Application Analyst II - Patient Access Strategy
Baylor Scott & White Health
Boston, MA
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JOB DETAILS
SALARY
$34.58–$53.60 Per Hour
LOCATION
Boston, MA
POSTED
Today
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
+ We serve faithfully by doing what's right with a joyful heart.
+ We never settle by constantly striving for better.
+ We are in it together by supporting one another and those we serve.
+ We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
_Note: Benefits may vary based upon position type and/or level._
Job Summary
Primary responsibility is to configure and provide functional and technical help for specific applications to business and clinical users. Part of the responsibility is to partner with end users to interpret the workflow and its interdependencies. Make corrective adjustments or enhancements as needed. This role is the central point of communication for various users and coordinates all activities for the IS organization. Assist with testing, recommend corrective actions, and resolve problems within the software application. Provide help for normal maintenance of upgrades and system maintenance.
_The pay range for this position is $34.58/hour (entry level qualifications) - $53.60/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience._
Essential Functions of the Role
+ Workflow & System Analysis: Analyze and document workflows, data collection processes, end-user reporting needs, and technical issues, incorporating both vendor requirements and internal stakeholder considerations.
+ System Build & Maintenance: Create, modify, oversee, and track system build in a timely and effective manner, ensuring alignment with enterprise standards and specialty optimization goals.
+ Testing & Validation: Develop and execute test scripts for new builds and enhancements to ensure accuracy, functionality, and downstream integrity.
+ Implementation & Communication: Implement system updates and changes, and clearly communicate impacts to super users and end users.
+ Primary Point of Contact: Serve as the central Capacity Management resource for all specialty optimization efforts, ensuring alignment between Access Transformation and Capacity Management.
+ Capacity Management Team PM: Coordinate and manage assigned tasks across Capacity Management team members, ensuring timely completion and serving as the primary point of contact for process, formatting, and standards-related questions.
+ Template Integrity (QA Ownership): Lead quality assurance for specialty optimization template builds, ensuring consistency, accuracy, and adherence to defined standards.
+ Operational Translation of Strategy: Translate specialty optimization strategies into clear, actionable direction for Capacity Management execution.
+ Issue Identification & Resolution: Proactively identify and resolve build-related issues impacting specialty optimization efforts and downstream workflows.
+ Governance & Leadership Engagement: Participate in leadership huddles and support the operationalization of strategic decisions and outcomes.
+ Continuous Improvement: Identify opportunities to refine template standards, reduce complexity, and improve long-term sustainability of specialty access models.
Key Success Factors
+ Interpret end user workflows. Know the inputs and outputs from both end user and patient perspectives.
+ Ability and experience expertise end user workflow and owning the technical components of that workflow.
+ Ability to work well in team environments and facilitate integrated meetings.
+ Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.
+ Demonstrates customer-oriented service excellence values.
+ Self-motivated with ability to identify and resolve issues, and advance personal knowledge.
+ Ability to execute complex tasks through organization and detail-oriented approach.
+ Demonstrates excellent relational communication skills among facility customers and team members.
+ A motivated, quick learner of software and information technology.
+ Proficient in accurate, thorough, and complete documentation.
+ Epic application knowledge to build, test, help, and train.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
+ EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
+ EXPERIENCE - 2 Years of Experience
CERTIFICATION/LICENSE/REGISTRATION -
Epic Certification (EPICCERT): Must have EPICACRD or EPICCERT.
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About the Company
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