Entry Level Sales Representative

Creative Collaborations Inc., a marketing firm in Durham, is seeking an Entry Level Sales Representative to strengthen our Frontier internet and TV sales operations. You’ll manage back‑end logistics, maintain clean customer records, and ensure our representatives have everything they need for high‑impact sales conversations. The Sales Support Associate‘s detail‑oriented support will help drive consistent Frontier sales results in a crowded market.

As an Entry Level Sales Representative, you ensure our sales offensive is built on certainty, not chance. By mastering the details of service eligibility and hardware compatibility, you remove friction from the customer journey. This operational excellence allows our sales representatives to sell with total confidence, knowing the Sales Support Associate has secured the back-end precision that turns promising leads into guaranteed sales victories.

Core Functions of the Sales Support Associate

• Process sales orders for Frontier Fiber and YouTube TV, ensuring flawless accuracy and promotional compliance. 
• Maintain and optimize Durham’s lead database, identifying high‑potential areas for Frontier’s fiber rollouts and upgrades.
• Support field teams by confirming fiber availability and simplifying customer inquiries into clear sales solutions.
• Conduct proactive follow‑ups with residents to confirm equipment delivery and resolve service questions quickly.
• Compile daily sales metrics and competitive insights to guide leadership in refining market strategies. 
• Protect sensitive client records under state and federal compliance standards, ensuring trust in every interaction.

Education & Experience Needed for the Sales Support Associate

• High school diploma or GED required; a Bachelor’s degree in Business Operations, Marketing, or Communications is preferred but not required.
• Experience in sales support or client‑facing positions, with a track record of exceeding sales benchmarks. 
• Skilled at presenting Frontier Fiber’s bundles and services as lifestyle‑driven solutions that resonate with households.
• Self‑motivated and organized, capable of sustaining high‑velocity enrollments while supporting Frontier’s sales growth.

Preferred Skills for the Sales Support Associate

• Analyzes market trends to uncover new sales potential for internet and TV bundles.
• Maintains account accuracy to protect customer satisfaction and future sales.
• Identifies hardware upgrades that directly contribute to incremental sales.
• Supports the sales team by providing solutions that drive sales success.