Entry-Level IT Service Management Specialist

Job Title: Entry-Level IT Service Management Specialist
Location: Boca Raton, FL
Duration: Approx. 3-month contract
Employment Type: Contract

We are hiring for the role of Entry-Level IT Service Management Specialist. Below are the key details:

Role Overview

This role supports IT service delivery operations, focusing on improving IT service management processes and ensuring service quality using the ServiceNow platform.

Key Responsibilities

Support and improve IT Change, Incident, and Problem Management processes
Assist in managing and resolving incidents, including major incidents
Analyze workflows and recommend process improvements
Monitor service performance metrics and prepare reports
Provide training and guidance on ITSM procedures

Required Skills & Experience

Experience with IT Change, Incident, and Problem Management
Knowledge of ServiceNow platform and ITSM workflows
Understanding of risk assessment, root cause analysis, and incident resolution
Process improvement experience
Minimum 2 years of relevant experience

Preferred Skills

Experience with process optimization and workflow automation

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience)
ITIL Foundations Certification required