Entry-Level IT Help Desk Specialist - On Site

Competitive Compensation – Impressive Benefits – Potential for Growth – Work/Life Balance
Now hiring in Matthews, Mint Hill, and Charlotte areas! 

About Us:
At Anticimex Carolinas, we're not just a pest control company - we're a team of dedicated professionals driven by technology, service, and innovation. As part of a global organization, we embrace modern solutions while maintaining the close-knit feel of a local business. Join us in our mission to create safer, healthier environments for homes and businesses throughout the Carolinas.

If you are:
An IT Help Desk Specialist who is passionate about providing exceptional technical support and operational IT services. You'll play a key role in executing IT strategies across Help Desk operations, Onboarding/Offboarding processes, IT infrastructure support, and projects that drive our growth and efficiency.

What You'll Be Doing:

Help Desk & IT Operations Support

• Provide first-class service as part of the Help Desk Team, resolving user tickets via phone, email, and web portal.
• Prioritize incidents to meet Service Level Agreements (SLAs) and maintain clear, timely communication with end users.
• Configure, maintain, and troubleshoot hardware, software, and networking equipment.
• Administer systems via Active Directory, M365, DNS, DHCP, and more.
• Maintain and update IT asset inventory and documentation.
• Perform virus prevention, patch management, and regular system audits.

Onboarding & Offboarding

• Lead the IT onboarding and offboarding process for new hires and terminations.
• Collaborate with hiring teams, vendors, and stakeholders to ensure a smooth IT setup.
• Provision/decommission user accounts and deploy necessary equipment.
• Conduct hardware/software assessments for new sites and remote installations.

IT Projects

• Plan, implement, and manage IT-related projects from kickoff through closeout.
• Track milestones, manage timelines, and provide regular updates to IT leadership.
• Ensure quality, security, and performance benchmarks are met.

What We're Looking For:

• Bachelor's degree in Computer Science or 3+ years of hands-on IT support experience (MSP experience is a plus!).
• Proven technical skills across Windows, iOS, Android, networking (Meraki preferred), and cloud environments (Azure/AWS).
• Strong experience in hardware/software configuration, systems administration, and troubleshooting.
• Ability to balance multiple tasks and provide outstanding customer service.
• Self-starter who thrives in both collaborative and independent work environments.
• Excellent communication skills and a commitment to continuous improvement.

Preferred Tools & Technologies:

• Windows 10, Dell Systems, Meraki Networking
• Active Directory, Office365 Administration, Azure/AWS
• Antivirus Tools, Print Services, Conference Room Tech

What We Offer:

• Base hourly pay + uncapped commission + overtime opportunities
• Paid training and ongoing professional development
• Year-round employment with full benefits, including:
• Medical, Dental, Vision, and Prescription plans
• 401(k) with immediate company match
• Paid time off (starting at 80 hours/year) + 8 paid holidays
• Company-paid life insurance
• Employee referral and peer recognition programs

EOE