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Entry Level Customer Relations

Sky Nova, Inc

Cleveland, OH

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JOB DETAILS
SALARY
$53,000–$61,000 Per Year
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Tools, Customer Support/Service, Customer Training, Direct Marketing, Direct Sales, Presentation/Verbal Skills, Problem Solving Skills, Sales, Writing Skills
LOCATION
Cleveland, OH
POSTED
4 days ago

Sky Nova is currently hiring an Entry Level Customer Relations position within our customer service team. We are seeking proactive, enthusiastic, and customer-focused individuals who enjoy engaging with people and delivering positive experiences. As an Entry Level Customer Relations Associate, you will assist customers with service solutions, support smooth account activations, and help reinforce long-term brand loyalty.

In this role, you will represent AT&T by educating residential customers on available service options and ensuring their questions are addressed clearly and professionally. This position offers hands-on training, ongoing support, and the opportunity to build strong customer service and communication skills in a fast-paced environment.

The daily functions of the Entry Level Customer Relation


  • Provide quick and efficient customer service support for customers with AT&T

  • Engage with residential customers while guiding them through available service options

  • Provide concise and clear information about service offerings and their value

  • Be the first point of contact for customers, ensuring a smooth and positive customer experience

  • Recommend customized service solutions that meet the needs of customers

  • Use internal CRM systems to track customer engagement, account activations/upgrades

  • Work with fellow Entry Level Customer Relations associates to drive team performance

What you will bring as Entry Level Customer Relations

 

  • Good communication skills both verbal and written

  • Previous experience in Customer Relations/ Customer Service or Sales 

  • Strong interpersonal and problem solving attitude 

  • Comfortable working independently or in a team

  • Proficient in using CRM software tools 

 

Sky Nova is a Cleveland based direct sales & marketing company delivering field-driven outreach strategies that strengthen visibility, build trust, and spark meaningful customer conversations. 


If you are ready to build your career in Customer Relations apply now on Careerbuilder!

About the Company

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Sky Nova, Inc