Entry Level Client Relationship Manager

As an Entry Level Client Relationship Manager, you’ll be the bridge between Frontier’s advanced network and the people who depend on it.
From onboarding new Fiber + Voice clients to supporting upgrades across the full product suite, the Entry Level Client Relationship Manager ensures every touchpoint is clear, kind, and consistent—because great service isn’t loud; it’s reliable.

Core Functions of the Entry Level Client Relationship Manager

• Drive structured sales and onboarding support to build client rapport and educate users on Frontier’s fiber, phone, and bundled service options.
• Recommend tailored service plans by analyzing customer needs, usage patterns, and eligibility across Frontier’s full product suite.
• Coordinate account setup workflows by verifying documentation, confirming service availability, and managing activation timelines.
• Maintain CRM accuracy by logging client interactions, updating service milestones, and tracking account status to support retention and campaign visibility.
• Monitor client feedback and usage trends to identify upsell opportunities and enhance service delivery across fiber and bundled offerings.
• Collaborate with internal teams—including tech support, provisioning, and billing—to resolve service issues and ensure long-term client satisfaction.

Education & Experience Needed for the Entry Level Client Relationship Manager

• High school diploma or GED required; coursework in communications, business, or marketing is a plus.
• Experience in customer support, sales, or account coordination—especially within telecom, retail, or service-driven industries.
• Proficient in CRM platforms and digital tools—with a focus on accurate data entry, account tracking, and workflow management.

Preferred Skills for the Entry Level Client Relationship Manager

• Explains service plans in a way that’s clear, helpful, and easy to remember.
• Follows up with care, consistency, and perfect timing.
• Keeps CRM notes sharp, organized, and always up to date.
• Learns quickly, adapts easily, and brings energy that clients appreciate.