Entry Level Account Manager

Crown City Consulting, a sales and marketing firm, is seeking an Entry Level Account Manager to save Charlotte from itself. The Entry Level Account Manager takes ownership of accounts that have only known disappointment, introducing them to the life-altering miracle of AT&T Fiber. Every account you touch becomes a testament to your brilliance, and your sales numbers will make other companies wonder if you've made a deal with the devil.

As an Entry Level Account Manager, you’ll be the AT&T Fiber superhero, no cape, just a clipboard and a sales dream. The Entry Level Account Manager will chat face-to-face, juggle accounts, and make sales like they’re selling the last slice of pizza at a party. Training provided, but good luck with Karen from apartment 3B.

Role Requirements for an Entry Level Account Manager

• Serve as the primary point of contact for AT&T Fiber accounts, ensuring every interaction supports long‑term retention and future sales opportunities.

• Provide clear recommendations by matching customers with AT&T Fiber plans that fit their lifestyle, driving both customer satisfaction and clean sales outcomes.

• Document and update customer records after each interaction to support accurate account management and smoother follow‑up sales conversations.

• Troubleshoot and resolve service concerns in a calm, friendly manner, turning challenges into opportunities to strengthen loyalty and reinforce the value of AT&T Fiber.

• Explain AT&T Fiber features and benefits in simple, approachable language that builds trust and naturally leads into upgrade or plan‑change discussions.

• Prepare basic sales reports and share insights with the team to support ongoing growth, identify trends, and improve account‑management performance.

What You’ll Gain as an Entry Level Account Manager

• Learn to navigate billing questions like someone decoding mixed signals at 2 AM.

• Develop reporting habits that follow you around like an ex who still watches your stories.

• Present Fiber plans with the charm of a person who knows they’re the upgrade.

• Grow your account management skills like a relationship that starts casual, and suddenly, you’re meeting the parents.

Qualities That Set You Apart as an Entry Level Account Manager

• High school diploma or GED preferred.

• Experience in sales or account management is a plus.

• Communicates like they’re trying to save a relationship that never officially started.

• Stays detail‑oriented like a person who zooms in on screenshots for clues.

• Maintains positivity the way someone does when they’re ignoring every red flag on purpose.