Entry Level Account Assistant - APPLY NOW!

Welcome to PW Promotions, a marketing firm that feels like family! We require an Entry Level Account Assistant. Here, the Entry Level Account Assistant learns the intricacies of account management and how to deliver exceptional support, helping customers discover the perfect fit within Frontier's services, from high-speed internet to complete home communication packages.

As an Entry Level Account Assistant, you’ll specialize in making sure Frontier’s promises land exactly as intended. From onboarding new customers to supporting long-time users of Fiber Internet, Wi-Fi Pro, and digital voice, the Entry Level Account Assistant manages accounts with warmth, attention to detail, and a focus on real human needs—not just data points.

Role Requirements for an Entry Level Account Assistant

• Align client onboarding with Frontier’s fiber, phone, and bundled services by managing sales schedules and verifying documentation.
• Analyze account activity, service metrics, and feedback to uncover upsell opportunities and improve delivery outcomes.
• Guide new hires through CRM systems, campaign workflows, and engagement protocols to ensure consistent execution.
• Maintain CRM accuracy by updating account records, tracking service milestones, and logging client interactions.
• Partner with internal teams to resolve service issues and streamline delivery across Frontier’s network footprint.
• Contribute to campaign planning by aligning sales goals with market trends and promotional cycles.

What You’ll Gain as an Entry Level Account Assistant

• Build confidence managing client relationships through hands-on support and training.
• Strengthen communication and planning skills in real campaign environments.
• Collaborate with sales, ops, and strategy teams to understand account dynamics.
• Contribute ideas that shape client solutions and improve performance.