Enterprise Relationship Manager

Job Description: Business Relationship Manager

Department: Department of Information Technology (DIT)

Location: Leesburg, VA 20175

1. Background

The Business Relationship Manager is a key contributor within Loudoun County’s Department of Information Technology (DIT), supporting the County’s enterprise architecture program, to further strengthen collaboration across departments and executive stakeholders. This role will collaborate with and support the Enterprise Architect to drive organizational support and understanding departmental strategic goals and objectives, and work closely to develop, scale, and maintain the capability map that will serve as the foundation for DIT reference architecture.

Under the supervision of the Enterprise Architect, the Business Relationship Manager will bridge the gap between the Enterprise Architect, leadership teams, and departmental stakeholders. They will coordinate with DIT domain architects and subject matter experts to ensure alignment between business needs and the digital architecture integrated into ServiceNow. This role is tasked with facilitating communication across stakeholder groups, managing relationships, and ensuring that departmental strategies are aligned with broader enterprise architecture principles to drive modernization and process optimization.

2. Scope of Work

Stakeholder Engagement & Relationship Management

• Establish and maintain strong, collaborative relationships with departmental leaders and executive stakeholders.
• Serve as the primary liaison between business units and the enterprise architecture program.
• Facilitate regular stakeholder alignment meetings and workshops to gather feedback and refine strategies.

Capability Mapping & Reference Architecture Support

• Work closely with the Enterprise Architect to develop and maintain a comprehensive enterprise capability map.
• Coordinate with domain architects and SMEs to ensure the capability map accurately reflects departmental business processes and digital workflows.
• Assist in defining and scaling DIT reference architecture based on organizational capabilities.

Strategic Alignment & Communication

• Support the Enterprise Architect in translating departmental strategic goals into technical requirements and architectural blueprints.
• Bridge the gap between leadership teams and technical architects to ensure shared understanding and buy-in.
•  Manage communications across stakeholder groups to drive organizational support for modernization efforts and process optimizations.

ServiceNow Integration & Governance

• Support the integration of digital architecture and business capabilities into ServiceNow.
• Ensure alignment between business needs and the enterprise architecture framework within the ServiceNow platform.
• Participate in Architecture Board reviews and governance project meetings.

3. Deliverables

• Stakeholder Feedback Reports: Summarizing departmental needs and strategic alignment outcomes.
• Refined Capability Map Inputs: Contributing to the development and maintenance of the enterprise capability map.
• Alignment Briefs: Clear, concise communication artifacts for leadership and technical teams.
• Refined Reference Architecture Plans: Ensuring consistent departmental strategy and architectural integration.

4. Minimum Qualifications

Experience

• 8+ years of experience in business relationship management, enterprise architecture support, or IT strategy.
• Demonstrated experience in stakeholder engagement and building organizational buy-in for IT modernization initiatives.
• Proven track record in bridging technical and non-technical communication gaps.
• Experience supporting large-scale change management efforts ensuring successful organizational transformations.
• Familiarity working within enterprise architecture frameworks (e.g., DoDAF, ToGAF, etc.).

Education

• Bachelor’s degree in Business Administration, Information Systems, or related field (required).
• Master’s degree in Management, Enterprise Strategy, or related fields (preferred).

Skills & Certifications

• Exceptional communication, collaboration, and interpersonal skills.
• Strong knowledge and skill with integrating stakeholder needs into frameworks complying with reference architecture standards (e.g., DoDAF, ToGAF, etc.). 

• Awareness of utilizing enterprise capabilities, workflows and process mapping.
• Preferred certifications: TOGAF, Certified Business Relationship Manager (CBRM), ITIL Foundation, or equivalent.

5. Contractor Responsibilities

• Maintain confidentiality and adhere to Loudoun County’s IT and security policies.
• Provide timely deliverables and participate in Architecture Board reviews or project meetings as assigned.
• Communicate clearly with technical and non-technical stakeholders.
• Proactively identify stakeholder risks or opportunities for improvement.
• Conduct regular stakeholder alignment meetings and workshops to ensure consistent feedback and refinement strategies.