Engineering Systems Support Analyst / Administrator

Senior Enterprise Engineering Systems Analyst
Location: Lake Angelus, Michigan
Schedule: Hybrid
Pay Range: $40-55/hour, depending on experience or chosen experience
Long term Contract - likely to be hired in direct


Job Description:

Our Automotive and E-Mobility client is seeking a dynamic, results-driven Engineering Systems Support Analyst / Administrator to join the IT Enterprise Engineering team at their Auburn Hills, Michigan facility. This role is responsible for supporting and maintaining enterprise-level engineering systems with a strong focus on ALM and Simulation platforms, and secondary support for ECAD technologies.

The ideal candidate will have a solid understanding of emerging ALM, Simulation, and ECAD technologies, while maintaining a strong operational mindset to support day-to-day system reliability across group, multi-site, and enterprise environments.

Key Responsibilities

As part of the IT Enterprise Engineering Systems Run Team, this role will:

• Provide enterprise-level support for ALM and Simulation applications, including installation and configuration (primary focus), with ECAD application support as a secondary responsibility

• Support BorgWarner’s Software Factory development and support model

• Respond to engineering incidents and service requests according to established priority levels

• Analyze and troubleshoot complex technical issues, develop solutions, and coordinate resolution with peers and cross-functional teams

• Meet and maintain agreed-upon SLAs for incidents and effectively manage service catalog tasks

• Partner with other IT support teams to manage operational and project-related requests

• Collaborate with peers on projects and assist with additional work as needed

• Track, manage, and resolve open action items, ensuring timely closure

• Maintain clear and proactive communication with peers and end users regarding open issues

• Work closely with IT staff and business stakeholders to ensure overall technological effectiveness

Education & Experience

Required Qualifications

• Bachelor’s degree in Information Technology or related field OR a minimum of 10 years of IT experience in lieu of a degree

• 5+ years of experience in IT application development and large-scale end-user support

• Hands-on experience supporting enterprise engineering tools, including:

  • ALM: Bitbucket, Polarion

  • Simulation: Altair, ABAQUS, LMS, CHPC & Cloud Visualization, MSC

  • ECAD: Mentor Graphics

• Familiarity with multiple Software Factory development approaches, including manual, AI-driven, and hybrid models

• Functional understanding of networking at workstation and enterprise levels

• Experience supporting Microsoft Windows 11 environments

• Demonstrated ability to work across multiple platforms, operating systems, and databases

• Strong understanding of how networks, databases, hardware, software applications, and IT services interact

• Knowledge of manufacturing and automotive business environments

• Solid understanding of and ability to implement IT security best practices

Preferred Qualifications

• Experience with Batch scripting and/or PowerShell

• Exposure to enterprise-scale engineering environments supporting global or multi-site operations

Key Competencies

• Strong analytical and troubleshooting skills

• Ability to manage multiple priorities in a fast-paced enterprise environment

• Effective communication and collaboration skills

• Customer-focused mindset with attention to service quality and reliability

#LI-NL1 #INDOEM