Engineer, Cloud Operations & Support
eGain Corporation
Sunnyvale, CA
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Responsibilities
• Deploy, configure, and maintain eGain’s Cloud Services based on AWS infrastructure, services, and tools
• Develop and maintain tools to automate routine operational tasks
• Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email
• Troubleshoot customer problems, working with product engineering
Education and Experience
• Bachelor’s degree in a STEM discipline
• Experience in a cloud operations or technical support role in a SaaS company (preferred)
• Certifications such as AWS Certified Cloud Practitioner, AWS Certified SysOps Administrator, AWS Certified AI Practitioner, AWS Certified Solutions Architect – Associate (preferred)
• Experience in building automation tools using AI (preferred)