End User Support Technician I

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for an End User Support Technician to join our team.

REQUIREMENTS

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• 21 years of age or older
• Must be able to work all shifts, including night shifts, REQUIRED
• Provide on-site technical support to end users, troubleshooting software and hardware issues face-to-face, in addition to phone and email support.
• Previous work experience installing and troubleshooting common business software and hardware, i.e., Microsoft Office: 2003, 7, and 10; Adobe Acrobat, Symantec Antivirus, Internet Explorer, Active Directory, etc.
• Install, configure, and maintain desktops, laptops, scanners, and other end-user devices
• Basic understanding of Apple products and software is highly desired
• Respond to and resolve IT service desk tickets within established timeframes
• Superior customer service and communication skills, with a focus on providing support in person in a busy, customer-facing environment
• Ability to work independently as well as part of a team
• Ability to obtain and maintain any licensing or active work cards REQUIRED
• Ability to lift 40 lbs. REQUIRED
• Reliable transportation REQUIRED
• Capable of working in a fast-paced, high-traffic environment with a focus on delivering timely and effective technical support
• Ability to walk distances and move throughout the facility to address issues in various areas of the property
• Ability to maintain a professional demeanor while interacting with a diverse group of clients and colleagues PREFERRED
• CompTIA A certification

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.