Employee Resource Center Associate
MultiCare Health System
Tacoma, WA
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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Call Centers, Call Volume, Career Development, Computer Skills, Computer Software, Employee Benefits, Employee Orientation, Fellowship, Healthcare, Healthcare Administration, Human Resources, Leadership, Patient Care, People Management, Staff Policies, Tuition Fees
LOCATION
Tacoma, WA
POSTED
30+ days ago
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Day, Schedule: Business Hours
Position Summary
The Employee Resource Center Associate is a key corporate shared services position providing a Tier 1 point of contact for MultiCare employees system-wide. In this position, you will ensure employees receive the highest quality of service by recognizing and prioritizing employee needs.
Responsibilities
You will serve as a daily contact with employees and management to respond to inquiries or concerns regarding personnel actions, new hire paperwork, pay and benefits questions, or other employee concerns
You will always project a friendly and professional image
You will thoroughly review multiple data points (ImageNow, Lawson, Enwisen, team notes, etc.) at one time to provide accurate answers
You will review different benefits, contracts, pay, policies, etc. daily for any changes and adjusts notes accordingly
Requirements
Vocational business training or college course work or equivalent experience; AA degree preferred
Minimum three (3) years of experience in a Human Resources department or healthcare administration required
Minimum four (4) years in service or call center support or two (2) years leadership experience may be considered in lieu of HR experience
Experience with employee benefits, policies/procedures and union contracts preferred
Experience with computer software applications and/or high volume call center; health care environment experience preferred
Why MultiCare?
Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future
Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued
Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.97 - $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.
Associated benefit information can be viewed here.
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
About the Company
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