Medical Insurance Patient Acct Coordinator
Maxwell Medical
New York, NY
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Minimum 1–2 years of experience in medical billing, insurance verification, or healthcare accounts receivable
Working knowledge of insurance claims processing, EOBs, denials, and reimbursement procedures
Familiarity with medical terminology, CPT/ICD coding, and healthcare billing systems
Experience in a multi-disciplinary or fast-paced medical office preferred
Skills & Competencies:
Strong understanding of insurance follow-up, collections processes, and payment reconciliation
Excellent attention to detail and accuracy in documentation
Ability to analyze account discrepancies and resolve complex billing issues
Strong verbal and written communication skills
Professional and confident when handling patient financial conversations
Organized with the ability to prioritize tasks and meet deadlines
Proficient in EMR/EHR systems, Google Suite, and Microsoft Office (Excel, Outlook, Word)
Ability to maintain confidentiality and ensure HIPAA compliance
Team-oriented with a proactive, solution-focused mindset
Ability to handle sensitive situations with professionalism and discretion
Monitor and manage patient accounts receivable to ensure timely payment and resolution.
Follow up on insurance claims via phone and electronic portals to resolve unpaid, denied, or delayed claims.
Identify and correct billing discrepancies, re-bill claims as needed, and submit required medical records.
Manage Paid-to-Patient (P2P) accounts, conduct collections outreach, establish payment plans, and escalate accounts when necessary.
Maintain accurate and detailed documentation of all account activity and communications.
Track and follow up on authorizations, pre-certifications, and insurance notifications to ensure compliance and reimbursement.
Review and address insurance rejections, denials, and correspondence; implement corrective actions.
Locate and reconcile missing or misapplied payments.
Collaborate with front office and insurance teams to resolve account issues and ensure accurate patient information.
Generate and distribute reports, including billing status updates and performance metrics.
Participate in departmental and cross-functional meetings, provide updates, and document action items.
The Insurance Account Coordinator is responsible for overseeing patient accounts receivable and ensuring the timely collection of insurance and patient payments. This role involves daily monitoring of claims, resolving account discrepancies, following up on unpaid or denied claims, and maintaining accurate documentation to support billing and compliance processes.
Key responsibilities include managing paid-to-patient accounts, coordinating collections efforts, submitting and correcting claims, tracking authorizations and pre-certifications, reviewing insurance denials and correspondence, and identifying billing trends that may impact revenue. The Coordinator collaborates closely with front office and insurance teams to ensure account accuracy, supports reporting and performance tracking, and maintains strict adherence to company policies.
The position requires strong attention to detail, proactive communication, and the ability to resolve complex account issues while maintaining a positive and professional work environment.
About the Company
Maxwell Medical
MaxWell Medical is a vibrant multi-disciplinary healthcare practice in New York City dedicated to helping patients feel their best through personalized, effective care. With a team of licensed and board-certified professionals, MaxWell offers a broad range of services including sports medicine, physical therapy, chiropractic care, acupuncture, trigger point therapy, and diagnostic testing — all designed to relieve pain, restore function, and enhance overall wellness. Known for its warm, welcoming environment, state-of-the-art facilities, and patient-focused approach, MaxWell Medical makes relief and recovery both accessible and empowering.