DOR- System Administrator SA2 A4 SC1
PEAK Technical Staffing
Harrisburg, PA
JOB DETAILS
SKILLS
Asset Management, Banking Services, Commercial Off-the-Shelf (COTS), Communication Skills, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Desktop Virtualization, Document Scanners, Flexible Spending Accounts, Government, Hardware Installation, IBM TSO/ISPF, Identify Issues, Incident Management, Insurance, Laptop PC, Mac Operating System, Microsoft Active Directory, Microsoft Windows Operating System, Microsoft Windows System Administration, Network Administration/Management, Network Configuration Management, Network Connectivity, Organizational Skills, Printers, Printing, Problem Solving Skills, Resolve Customer Issues, Securities, ServiceNow, Software Administration, Software Development, Software Installation, System Center Configuration Manager (SCCM), Systems Administration/Management, Team Player, Technical Support, User Account Administration, VPN (Virtual Private Network), Wi-Fi, Wireless Communications
LOCATION
Harrisburg, PA
POSTED
7 days ago
Short Description:
System Administrator SA2 A4 SC1
Complete Description:
EBR TSO Capital South Desktop Support Technician
Position Description: This position is located within the Employment, Banking and Revenue Delivery Center (EBR) Technology Services Office (TSO), which supports information technology solutions and services for the Department of Labor & Industry, Department of Revenue (including PA Lottery), Department of State, Department of Banking and Securities, and the PA Insurance Department. This position resource will support other EBR Agencies located within the Harrisburg Capital Complex to carry out the duties and responsibilities of the position.
The focus of this position is on Incident Management Support. This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-related hardware devices, etc. Assisting with video technology in conference rooms when necessary. This position will research and recommend modern technologies for performance, reliability, and customization based on customer needs. Dependent upon the business needs, assume varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team. Will also provide incident management services via remote control when an actual desktop visit is avoidable. This position is accountable for all technical support of EBR Executive Staff.
This position will spend 1 to 2 days per week in the Labor & Industry building working with the user account management team to create modify resource and user accounts in active directory.
Telework part-time, reporting onsite as needed for user support issues that cannot be performed remotely, hardware deployments, and other projects. Teleworking is currently considered temporary, and if/when it ends, you will be required to report daily to your headquarters office to perform your duties.
Skills: The skill level of this position requires the ability to act independently, work in a team environment, and have a highly advanced proficiency and competency in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
List of Skills:
1.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365 Office products
3.Excellent customer service awareness and communication skills
4.Knowledge of hardware desktop, printer, scanner, video
5.Knowledge of software
6.Knowledge of imaging workstations using SCCM
7.Excellent troubleshooting and problem-solving skills
8.Ability to transport/lift boxes/equipment
9.Ability to work independently and as a member of a team
10.Knowledge of VPN setup, support, and install
11.Able to resolve technical issues with users over the phone
12.Knowledge of active directory use and privileges
13.Creating/modifying resource accounts in Active Directory
14.Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts
15.Create/Update Distribution Lists in Active Directory
16.Password resets in Active Directory
17.Knowledge of wireless workstation setup and support
18.Ability to think and act under pressure
19.Good organizational skills
20.Excellent etiquette and professionalism
Skills:
| Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move | |
| Thorough knowledge and use of ServiceNow or understanding of asset management system | Required | |||||
| Expert knowledge and use of Windows OS and O365 Office products | Required | |||||
| Excellent customer service awareness and communication skills | Required | |||||
| Knowledge of hardware desktop, printer, scanner, video | Required | |||||
| Knowledge of software | Required | |||||
| Knowledge of imaging workstations using SCCM | Required | |||||
| Excellent troubleshooting, problem-solving, and organizational skills | Required | |||||
| Ability to transport/lift boxes/equipment | Required | |||||
| Ability to work independently and as a member of a team | Required | |||||
| Knowledge of VPN setup, support, and install | Required | |||||
| Creating/modifying resource accounts, creating/updating distribution lists, resetting passwords in Active Directory | Required | |||||
| Knowledge of wireless workstation setup and support | Required |
Questions:
Question 1
The vendor rate is ***
Question 2
This is a hybrid position with 1-2 per week on site. Can your candidate comply?
Question 3
Where does your candidate currently live?
Question 4
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.
About the Company
P
PEAK Technical Staffing
For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
http://www.peaktechnical.com