Donor Recruitment Representative 1

Position Title: Donor Recruitment Representative I

FLSA: Full-time (40 hours/week), Non-exempt (hourly) plus benefits

Salary: $18.00 per hour

Schedule: Monday - Friday; (8 hours/day); 8:00 am to 4:30 pm

Location: Remote (after training onsite). Must live within commutable distance of HQ for meetings/trainings.                                                                                                                                                                   

Are you passionate about making a real difference in your community? Are you looking for a job where you can contribute to a meaningful cause and grow professionally? If so, San Diego Blood Bank invites you to join our dynamic & diverse team dedicated to the mission of saving & improving lives through blood and biotherapies.

WHY CHOOSE SDBB?
At San Diego Blood Bank, we provide Southern California regional hospitals with a wide range of blood banking services. These include blood collection, component preparation, plateletpheresis, plasmapheresis, leukapheresis, washed blood, frozen blood, autologous storage, designated donation services, and a reference laboratory. San Diego Blood Bank’s Cord Blood Banking Program provides lifesaving stem cell transplants to patients worldwide.

Founded in 1950, San Diego Blood Bank has been an important institution in the San Diego community for decades. Today, SDBB is continuing to grow to meet the changing needs of our healthcare community.

San Diego Blood Bank is a 501(c)(3) nonprofit organization also operating as Southern California Blood Bank. We serve hospitals in San Diego, Los Angeles and Orange Counties. We are the primary blood provider to Rady Children’s Hospital-San Diego and the safety net for hospitals in our region. Every year, more than 150,000 units of blood provided by San Diego Blood Bank are transfused into patients of all ages, socio-economic and ethnic backgrounds throughout Southern California. These patients are struggling with life-threatening medical conditions including cancer and other blood disorders, severe burns, organ transplants, emergency surgery, trauma, childbirth complications and more.

WHAT YOU NEED TO KNOW (Job Summary)

The San Diego Blood Bank is seeking a highly motivated individual to help save lives. As part of the donor recruitment team, you will spend time calling previous donors and securing their commitment to come back. Your job is to increase the number of times donors come in a year and secure commitments to different types of donations, such as platelets and plasma. You will share special offers and needs at various points in the calendar year. Also, you provide a strong customer experience for each donor, ensuring their commitment to SDBB.

WHAT YOU WILL BE DOING TO MAKE A DIFFERENCE (Key Responsibilities):

• Place a high volume of outbound calls and meet daily, weekly and monthly goals using a preview dialing system.
• Overcome barriers such as fear due to previous experience, hectic schedules, lack of commitment, and commitments to other causes.
• Utilize sales training methods to have unique conversations with donors, listening to their concerns and overcoming barriers on the spot.
• Contact donors who have lapsed and get them to come back.
• Convert donors to increased numbers of donations per year and new donation types.
• Increase number of donations from certain blood types. For example, ensure the proper level of O- blood type, which is only 6 percent of the population but a much higher need.
• Maintain donor records and accurately update demographic and master file information.
• Provide donors with accurate information regarding their donation opportunities, donation history, sites and contacts.
• Participate in special calling projects and mailings.
• Attend team and department meetings.
• Performs other related duties as assigned or requested.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

• High School Diploma or General Education Diploma (GED).
• Minimum one year of customer service experience in call center
• Must be able to work on a computer for 8 hours a day.
• Good organizational and time management skills; must be able to establish priorities and multi-task
• Must possess great verbal communication skills and be able to communicate clearly in English.
• Ability to maintain strict confidentiality and handle a wide variety of confidential information.
• Ability to work well with others.
• Ability to learn details related to types of blood donations (i.e., whole blood, platelets, and plasma) and reasons donors can’t donate such as certain medications and travel.
• Ability to think quickly about a wide variety of factors, such as location of donor, blood type, and highest need for the blood bank based on current blood supply.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications)

• Bilingual in English & an additional language preferred
• Previous blood bank or medical experience a plus

BENEFITS FOR YOU

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the San Diego Blood Bank including:

• Employees working 30 or more hours per week are eligible for employer sponsored health benefits (Medical, Dental, & Vision plans)
• Earn up to 120 hours of paid vacation in your first year.
• 7 paid Holidays + 1 personal holiday provided annually.
• 40 hours of paid sick time provided annually.
• 403b retirement plan with 3% employer match starting on your first day.
• Employee Assistance Program - Free for employees and their families
• Service Awards and recognition.

Apply now! Join our team to make a difference every day.