DME Inside Sales Specialist

About the Role

We are seeking a reliable, customer-focused DME Inside Sales Specialist to join our medical supply team at our Gates and Brighton locations. This role offers a clear opportunity for professional growth, including advancement into a DME Coordinating position. You will be responsible for delivering exceptional customer service, building strong relationships, and using product knowledge to meet patients' medical equipment needs while developing skills necessary for long-term career growth within the company.

Key Responsibilities

• Greet and assist walk-in customers in a courteous and timely manner

• Provide product information and insurance coverage guidance, both in person and by phone

• Serve as a trusted advisor through strong communication and customer service skills

• Maintain up-to-date knowledge of product features, insurance coverage and patient needs

• Cross-sell and recommend additional products based on diagnoses and customer needs

• Accurately enter customer data and required documentation into company systems

• Collect and process payments (co-pays, deductibles, and full payments) per company procedures

• Ensure HIPAA compliance and maintain confidentiality and safety standards

• Assist with daily restocking and participate in periodic inventory tasks

Growth & Advancement Opportunity

This position offers a defined pathway for advancement into a DME Coordinator role for individuals who demonstrate strong performance, initiative, and a desire to grow within the company.

DME Coordinator responsibilities may include and are not limited too:

• Managing patient orders from intake through delivery or pickup

• Coordinating with clinicians, insurance providers, and vendors to ensure timely order fulfillment

• Reviewing prescriptions, documentation, and insurance requirements for accuracy and compliance

• Communicating order status updates to patients and other team members

• Troubleshooting order issues and resolving insurance or documentation barriers

• Supporting workflow efficiency

Training will be provided to support successful transition into the coordinating role.

Education & Certifications

• High School Diploma or GED (required)

Experience & Skills

• 1+ year of related experience preferred (advanced education may substitute)

• Strong computer and data entry skills

• Excellent attention to detail and ability to work independently

• Ability to multitask in a fast-paced environment

• Motivated, dependable, and team-oriented mindset

Language & Communication

• Excellent verbal and written communication skills

• Customer-first attitude with the ability to resolve concerns professionally

Physical Requirements

• Frequent movement throughout the store to assist customers and restock shelves

• Ability to lift and/or move up to 50 lbs occasionally

• Ability to bend, kneel, crouch, and use standard office equipment

Work Environment

• Low to moderate noise levels in the showroom

• Collaborative, customer-facing work environment

• Ability to handle occasional high-pressure or time-sensitive situations professionally

Benefits

• 401(k) with company match

• Medical, dental, and disability insurance

• Paid time off (PTO)

Additional Details

• FLSA Status: Non-exempt

• Must be able to reliably commute to or relocate to Rochester, NY prior to start

• Traveling to both locations maybe required

Ready to build a career-not just a job?
Apply today and grow with a company that values development, teamwork, and quality patient care.