Division Operations Administrator - ENT / Plastic Surgery

The Division Operations Administrator provides administrative and operational leadership and oversight for assigned

divisions in the Department of Surgery. This position has a dual reporting relationship to the Department Director and

assigned Division Chief(s). The Division Operations Administrator provides day to day oversight for clinical operations and

supportive functions including efficient clinic workflows, managing staffing and resource allocations, optimizing patient

access, patient experience and care coordination. In addition, the Division Operations Administrator will also support other

administrative functions of the division including fiscal management, education administration, and research. The

Administrator collaborates with department leadership, associates, physicians, providers, and organizational leadership to

achieve operational improvement, financial sustainability, regulatory compliance and strategic growth initiatives for the

applicable division (s) and department.

Operational Oversight: provides oversight for daily operations

in clinic and ambulatory procedural areas, ensuring efficient

patient flow, access, scheduling and resource utilization

across all service locations. Monitors and optimizes

workflows, access, patient experience, and throughput. Plans

and executes on growth initiatives including space, equipment

and other resources

 

Financial Management: in coordination with department and

organizational leadership, monitors financial performance,

identifies variances and implements cost effective strategies

while maintaining high quality. Supports effective revenue

cycle management including charge capture, coding and

compliance. Contributes to development of operational and

capital budgets

 

Quality and Safety: ensure compliance with all regulatory and

accreditation standards. Supports quality improvement

initiatives and patient safety programs. Promotes incident

reporting, risk management, and corrective action planning

Performance Analysis: utilize a performance driven approach

to problem solving, utilizing data to monitor performance on

performance indicators, operational and financial metrics and

outcomes. Communicates at key intervals to Department

Chair, Department Director, and Division Chief(s), as well as

physicians, associates and department regarding

performance.

 

Evaluates and makes recommendations

including new care models that help drive efficiencies and

improvements for patients and providers

 

Cross functional collaboration identifies opportunities and

builds relationships to achieve business goals. Acts as a

liaison between assigned divisions, department, hospital,

practice plan, college of medicine, and system partners

 

Other administrative support: provide administrative support

to the Division Chief(s) including but not limited to onboarding

of physicians and assisting educational program directors (i.e.

Residency / Fellowship PDs) and coordinators with

necessarily Graduate Medical Education responsibilities

 

 

3 years required progressively responsible administrative and clinical operations leadership

experience in an applicable health care facility which includes working knowledge of billing

and/or reimbursement, management of clinical and non-clinical staff and working with

physicians, demonstrating management and leadership expertise.

 

5 years preferred progressively responsible administrative and clinical operations leadership

experience in an applicable health care facility which includes working knowledge of billing

and/or reimbursement, management of clinical and non-clinical staff and working with

physicians, demonstrating management and leadership expertise.

 

 

Bachelor's degree.

 

Specific course work: Business Administration, Allied Health, Health Care

Management, etc. Related work experience may be substituted on a year for-year-basis in lieu

of a Bachelor's degree.

 

Preferred Education Master's Degree Required

 

Additional Duties Additional duties as assigned may vary