Dispute Analyst (6085)
itD Tech
Morrisville, NC
itD is seeking a Dispute Analyst to drive timely and accurate resolution of financial disputes within the order-to-cash process, supporting operational efficiency and minimizing cash flow impact. This role plays a key part in ensuring billing accuracy, resolving discrepancies, and strengthening cross-functional collaboration across finance and operations teams. The ideal candidate will bring deep experience in dispute resolution and accounts receivable operations, with a proven track record of reducing aged receivables and improving resolution turnaround times.
Location: Hybrid – RTP, North Carolina
We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities:
Manage global disputes related to sales tax, true-ups, and withholding tax to ensure timely and accurate resolution.
Review and investigate incoming disputes from email and other channels, analyzing invoices, tax documents, contracts, and correspondence to determine root cause and validity.
Analyze dispute cases to determine whether claims are valid or invalid and recommend appropriate financial actions.
Submit credit and adjustment requests in required systems to generate credits, debits, or write-offs.
Collaborate cross-functionally with collections, sales, tax, legal, finance, and external stakeholders to drive effective resolution.
Communicate dispute outcomes, status updates, and requests for additional information to internal teams and customers via phone and email.
Ensure timely closure of disputes to minimize impact on cash flow and maintain accurate financial reporting.
Internal Responsibilities:
Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.
Required Qualifications and Skills:
2–3+ years of related experience in dispute resolution, accounts receivable, or order-to-cash operations.
Proven ability to collaborate and influence stakeholders across organizations to resolve cross-functional financial issues.
Strong analytical skills with exceptional attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Excel and Word.
Preferred Qualifications and Skills:
Experience working with ERP systems such as Oracle or similar platforms.
Familiarity with collections or dispute management systems (e.g., ICMS, HighRadius, or comparable tools).
Education:
Bachelor's degree in Accounting or Finance.
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You'll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you'll be part of our global community, you have a say about your own career journey, and you'll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!