Dispatcher/Reservationist/Scheduler
People's Express
Whitmore Lake, MI
Work shift may vary between 7:00 am – 10:00 pm M-F, not to exceed 8 hours in a day, with occasional weekend shifts required with notice
We are seeking a detail-oriented, friendly, and outgoing organized employee to join our team. The ideal candidate will be responsible for managing reservations, coordinating transportation logistics, and ensuring efficient fleet operations.
Responsibilities:
- Take a trip request and repeat it back to the client for confirmation
- Determine the number of passengers to be transported
- Minimize the amount a client is placed on hold
- Schedule trips for driving, creating daily efficient routes
- Handle incoming reservation requests and inquiries promptly and professionally
- Communicate effectively with drivers, dispatchers, and customers to ensure timely service
- Maintain accurate records of reservations, routes, and fleet status
- Collaborate with the logistics team to streamline operations and ensure efficiency
- Utilize Routing Box Software for reservation tracking
Clients:
- Communicate information on the trip to be scheduled, if we are unable to accommodate then work with client to find alternate times to meet their needs
- Inform the customer of the drop off window
- Understand all People's Express service areas and how to put fares in correctly.
- Ensure that all clients understand our policies when booking certain trips
Customer Service:
- Express our mission and values to the public
- Serve as a representative of People's Express, Inc.
- Follow up phone calls with all clients for trips
- Program arrivals in scheduling software no earlier than 30 minutes prior to appointment or desired arrival time
Experience:
- Prior experience in reservations, customer service or call center required
- Strong communication skills and phone etiquette
- Knowledge of dispatching procedures and logistics operations
- Experience with Routing Box or similar medical scheduling software
- 2+ years working in dispatching is required
- 1+ years in customer service is required
Experience in transportation is required
Computer literate and proficient in EXCEL, WORD other MS software
Preferred Skills
Effective Communicator
Critical thinking skills
Ability to effectively work with diverse populations, groups, and various organizations, especially with older demographics and people with disabilities
Organizational and time management skills to effectively manage multiple services and schedules
Perform well at stressful times and high paced environment as well as multitask efficiently
Keep management informed of the status and informs of any significant issues on a timely basis
Team Player who can work well with all employees
Ability to establish priorities and work independently with general oversight from supervisor
Job Posted by ApplicantPro