Dispatcher/Call Management Coordinator

North Canton, OH
$20.00/hr | Full-Time | 100% On-Site
Shifts:  8:00AM – 4:30PM , 10:00AM - 6:30PM,  2:30PM - 11:00PM, 5:30PM -1:00AM (may include nights/weekends)

Join a fast-paced, customer-focused team as a Call Management Coordinator! You’ll be the communication hub between customers and field technicians — managing schedules, monitoring service calls, and ensuring we meet service goals.
If you’re dependable, detail-oriented, and thrive in a dynamic environment, we want to hear from you!

Week 1: 8:00AM – 4:30PM
Week 2: Transition to your assigned schedule

• Coordinate and schedule service calls for customers and field teams

• Monitor real-time activity to meet Service Level Agreements (SLAs)

• Maximize technician productivity through smart scheduling

• Communicate updates and ETA changes to customers

• Track technician availability and escalate urgent issues

• Support techs via phone and email

• Participate in team meetings and help onboard new coordinators

• Identify opportunities to improve efficiency and workflows

• Prior Customer Service experience (required)

• Dependable, organized, and calm under pressure

• Excellent communication skills — both written and verbal

• Strong logic, reasoning, and problem-solving ability

• Proficient with Microsoft Word & Excel

• Quick to learn new software systems

• Associate’s degree preferred

• Background in Customer Service, Banking, Call Center, Field Service, or Production Scheduling a plus

• Full-time (40 hours/week)

• Overtime may be available or required

• Must be flexible for nights/weekends

• Medical, Vision, Dental (MEC plan)

• 401(k)

• Employee Assistance Program (EAP)

• Equal Opportunity Employer
  
  
   

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.