Dispatch & Patient Coordination Specialist

Dispatch & Patient Coordination Specialist
Full-Time | Greater Houston Area

Role Overview
We are seeking a highly organized Dispatcher & Patient Coordination Specialist

You will dispatch mobile diagnostic services, conduct patient pre-qualifications, maintain disciplined documentation, and ensure proactive, closed-loop communication. Success requires strong follow-through, prioritization skills, and calm professionalism under pressure.

Key Responsibilities

• Triage incoming orders (fax, portal, email, phone)

• Accurately log all activity

• Assign technologists based on location, modality, and urgency

• Coordinate same-day and next-day appointments efficiently

• Confirm appointments with clients and set clear expectations

• Conduct outbound calls to gather demographics and scheduling details

• Assess exam readiness and escalate barriers

• Verify insurance using approved tools (Availity, Novitas and others)

• Maintain complete, real-time notes for every interaction

• Proactively update facilities on scheduling issues

• Coordinate closely with technologists and billing staff

What Success Looks Like

• Orders are accurate and rarely require rework

• Missed exams are minimized through proactive follow-up

• Technologists arrive informed and prepared

• Documentation is complete and reliable

• Patients and facilities feel confident in our process

Qualifications

• 2+ years in dispatch, scheduling and healthcare coordination

• Strong customer service mindset

• Exceptional attention to detail and documentation discipline

• Ability to manage high call volume

• Strong prioritization and time management skills

• Clear written and verbal communication

• High accountability and follow-through

• Bilingual - Spanish and English

Schedule
Willing to work Tuesday through Saturday approximately 10-6. Flexibility and reliability are essential. Saturday will be a work from home day.