Director, Product Operations

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Chief Product Officer, we are looking for an experienced, highly effective Director of Product Operations to lead the core Product operating cadences, performance management, and cross-team collaboration processes. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What You Will Be Doing: 

• Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning.
• Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness.
• Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance.
• Lead cross-functional initiatives to improve product operations, including process & operational improvements, resource allocation, and risk management.
• Directly manage a team responsible for driving major technical and product-driven cross-functional projects and programs. 
• Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities.
• Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches.
• Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives.
• Oversee the CPO and product leadership team’s agenda, ensuring clear ownership and continuous follow-up on action items.
• Own the product technology stack from tool selection to ensuring adoption. 
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What success looks like in this role:

• Play an instrumental role in the successful deployment and management of the product operating model at Spring Health.
• Implement a decision-making and communication cadence that materially improves stakeholder alignment and satisfaction while reducing reporting overhead on product teams.
• Improve the speed at which we collectively identify, organize, and deliver innovation against cross-team priorities.

What you’ll bring:

• Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
• 5+ years of experience working in or with product teams.
• Strong understanding of product development processes, methodologies, and best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• Passion for mental health and a commitment to Spring Health’s mission and values.
• Ability to thrive in a fast-paced environment. 

The target base salary range for this position is $208,000 - 258,060, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.