Director, Operations Excellence

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to oversee the operations excellence department, delivering organization-wide technology improvement, process improvement, store leadership training, store opening support and increasing operational efficiencies.

1. Oversee, lead, and set priorities for the Operations excellence team
2. Select, coach, train, and develop direct reports, to include appraising job performance and conducting performance reviews
3. Collaborate with the executive leadership team to create project plans and solutions for resolution of operational and cultural issues across the organization
4. Collaborate with leadership for implementation of operational safety practices at Pilot Flying J including prevention/awareness, training, research and analysis, compliance, response/remediation, and emergency response
5. Coordinate with all Field and Sales and Support Center (SSC) departments to ensure store projects are completed in alignment with established guidelines
6. Lead the strategic and cultural process to identify support opportunities (e.g., new technology) that will increase operational efficiency, effectiveness, and ROI
7. Lead benchmarking efforts for programs and initiatives related to operational efficiency
8. Responsible for utilization of labor analysis data in scheduling allocation, development and maintenance of labor models, and development and review of labor standards
9. Oversee the administration of the companys operational systems including maintenance and enhancements
10. Collaborate with company communication and merchandising teams for all communication and reporting requests directed at stores
11. Provide oversight of the guest services index administration
12. Collaborate with the learning and development team on the delivery of general manager leadership development training, region manager leadership academy, and other operations-related training programs
13. Manage department budget
14. Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
15. Ensure all activities are in compliance with rules, regulations, policies and procedures
16. Complete other duties as assigned

• Bachelors degree in business or operations management required
• Masters degree in business administration preferred
• Minimum ten years above store operational experience required
• Project management certification preferred
• Intermediate Microsoft Office skills
• In-depth proprietary systems knowledge and proficiency
• Experience with high-level data analysis and making daily decisions regarding budgets and planning
• Ability to apply critical thinking skills to business problems that are data driven and people focused
• Excellent verbal and written communications skills including presentation skills
• Ability to lead and motivate a team
• Ability to build relationships at all levels of the organization
• Ability to analyze data and present solutions
• Ability to analyze problems and identify solutions
• Superior planning skills in order to prioritize and balance multiple changing projects simultaneously Strong project management skills

• Travel required less than 50%
• General office work requiring sitting or standing for long periods of time, including on airplanes and in cars