Director of Quality

Introduction

Want to join a team of daring leaders who care without reservations or limits? Our Mission Hospital team is looking for a Director of Quality. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare is committed to research and clinical protocols. Do you want to impact standards of care and save lives across the country? Apply today to our Director of Quality and be a part of the innovation of ideas.

Job Summary and Qualifications

Provides leadership/coordination of Mission Hospital Quality/Safety Department, working under the direction of the Vice President of Quality and in partnership with the Patient Safety, Risk Management, Environmental Safety and Accreditation Departments. In addition, this person will manage the Quality and Safety Coordinators, Specialists, and administrative staff providing leadership, coaching, and counseling. This position will work collaboratively with Performance Improvement, providing support and integration for patient safety activities for Mission Hospital’s, member and affiliate sites, and ambulatory practices. In the course of this work, he or she will work with all levels of leadership and front line staff throughout Mission Health System including practice/department/division chairs, administrators, supervisors, physicians, nurses, secretarial staff, resident groups, desk staff, and all levels of allied health professionals throughout the system. 

Essential Accountabilities: 

• Coordinates responsibilities in collaboration with the Vice President of Quality and Chief Medical Officer relative to Clinical Excellence Scorecard, quality metrics, all corporate led initiatives, all patient improvement opportunities, partnering in the incident triage, assignment of investigations, and coordination of action plans to improve the safety of our patients, visitors, clinicians, and employees. 
• Oversees daily operations to ensure processes are efficient and effective in meeting department goals and objectives.
• Provides departmental leadership through people who have a direct impact on the department’s/service line’s area of responsibility within the Mission Health System. 
• Participates in leadership growth and development. 
• Completes other duties to support departmental operations as assigned or requested

What qualifications you will need:

Required Education:

• Bachelors Degree
• (CPHQ) Certified Professional in Healthcare Quality, or (CPPS) Certified Professional in Patient Safety must be obtained within 2 years of employment start date

Preferred Education: Master’s Degree in a related field

Required License: (RN) Registered Nurse

Required Experience: At least three years of relevant management experience, with specific emphasis in: continuous improvement, customer service, systems analysis, group leadership and facilitation, interpersonal communication, and team building, Personal computer (Microsoft Office) knowledge and proficiency. Knowledge of management principles and techniques, problem-solving methodologies and analytical techniques. Knowledge of basic statistics, data analysis, and graphical display of information. Excellent oral and written communication skills. Other required abilities: critical thinking, flexibility, ability to serve as a change agent, ability to provide encouragement and to stimulate innovative thinking under adverse conditions and short deadlines. 

Mission Hospital, a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the region’s only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children’s hospital in Western North Carolina. Mission Hospital is also a Magnet® designated hospital for nursing excellence. 

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Unlock your potential with a leading healthcare provider dedicated to its patients, colleagues and communities. Help guide our team as a Director of Quality and help us improve more lives in more ways.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.