Director of Personal Care Services

POSITION SUMMARY

The Director of Private Care Services provides strategic, operational, financial, and compliance leadership for the agency’s private duty services. This role is responsible for the overall performance, growth, compliance, and quality outcomes of the private duty program. The Director directly oversees and supports the Private Care Services Manager, ensuring operational excellence, alignment with organizational goals, and readiness for regulatory, accrediting, and state survey activities in jurisdictions including Texas, Florida, and other applicable states.

The Director of Care Services serves as the senior leader for private duty services, developing strategy, setting expectations, and aligning the program with organizational goals. This role collaborates closely with executive leadership, clinical leadership, human resources, and finance to ensure efficient operations, exceptional client satisfaction, and long-term viability of the private duty line of business.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

 The following duties are typical for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Strategic & Operational Leadership

• Provide overall leadership and direction for the private duty program in alignment with organizational mission, values, and strategic objectives.

• Develop, implement, and monitor departmental goals, budgets, and key performance indicators.

• Analyze operational, quality, and financial data to drive informed decision-making and continuous improvement.

• Establish and oversee systems, workflows, and processes that support efficient service delivery and scalability.

Management & Supervision

• Directly supervise, mentor, and evaluate the Private Duty Manager.

• Establish clear expectations, accountability, and performance standards for management and staff.

• Support workforce planning, scheduling oversight, and staff development initiatives.

• Collaborate with Human Resources on recruitment strategies, retention efforts, performance management, and corrective action.

Quality, Compliance & Risk Management

• Ensure private duty services comply with all applicable federal, state, and local regulations, accreditation standards, and agency policies.

• Oversee preparation for surveys, audits, and compliance reviews.

• Monitor quality indicators, incident reports, and client outcomes, implementing corrective action as needed.

• Lead and participate in Quality Assessment and Performance Improvement (QAPI) initiatives related to private duty services.

Client, Referral & Community Engagement

• Foster strong relationships with clients, families, referral sources, and community partners.

• Provide executive-level support for client intake, service planning, and issue resolution when escalated.

• Represent the private duty program in community outreach, marketing initiatives, and business development activities.

• Ensure high levels of client satisfaction and timely resolution of concerns or complaints.

Financial & Growth Oversight

• Develop and manage the private duty departmental budget.

• Monitor revenue, expenses, margins, productivity, and census trends to ensure financial sustainability.

• Identify opportunities for program growth, service expansion, and market differentiation.

•Collaborate with leadership to establish pricing models, service offerings, and growth strategies.

On-Call & Program Support

• Participate in the on-call rotation as required.

• Provide operational or field-level support during periods of high census, staffing challenges, or service disruptions.

• Serve as a resource to leadership and staff to ensure continuity of care and operational stability.

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Educational Requirements and Experience:

• Associate’s degree in Nursing, Social Services, Business, or a related field preferred
• 3–5 years of progressively responsible healthcare leadership experience, with at least 3 years in private duty home care or a related service line
• Proven experience managing and overseeing interdisciplinary teams
• Strong background in regulatory compliance, survey readiness, quality improvement, and state licensure requirements
• Active LPN or RN license in the state of Florida preferred

Certifications (Preferred)

• CHCE (Certified Home Care Executive) or similar leadership certification.
• Relevant quality, compliance, or risk management certifications a plus.

 Knowledge, Skills, and Abilities:

• Deep understanding of private duty operations and home care delivery models.
• Expertise in regulatory requirements including OSHA, HIPAA, CMS, state agency survey standards (especially Texas & Florida).
• Strong leadership, strategic planning, and analytical skills.
• Excellent interpersonal, communication, and relationship-building abilities.
• Proficient in electronic medical records, scheduling systems, and data reporting.
• Ability to interpret financial statements and manage budgets.

 The physical demands described below are representative of those that must be met by an individual to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.