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Director of MEP Contract Services

System One

Pittsburgh, PA

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JOB DETAILS
SKILLS
Best Practices, Budget Management, Budgeting, Business Operations, Business Strategy, Commercial Construction, Communication Skills, Conflict Resolution, Construction, Construction Management, Continuous Improvement, Cost Control, Cost Forecasting, Customer Relations, Customer Satisfaction, Driver's License, ERP (Enterprise Resource Planning), Financial Operations, HVAC, Leadership, Maintain Compliance, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Market Trend Analysis, Mentoring, On Site Support, Performance Analysis, Performance Goal Setting, Performance Management, Performance Metrics, Plumbing, Policy Implementation, Problem Solving Skills, Procedure Implementation, Profit & Loss, Project Management Professional (PMP), Project/Program Management, Quality Assurance, Quality Management, Risk Management, Safety Standards, Sales, Team Building, Team Lead/Manager, Time Management, Up-Selling, Willing to Travel
LOCATION
Pittsburgh, PA
POSTED
10 days ago
Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations, including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth.
What You’ll Lead
  • Mentor and manage service managers, supervisors, and field service teams
  • Set performance goals and champion a culture of safety, accountability, and continuous improvement
  • Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
  • Develop and implement service policies, procedures, and best practices
  • Collaborate closely with construction, project management, and sales teams to ensure seamless operations
  • Build strong client relationships and act as the senior escalation point for service issues
  • Monitor service performance metrics and customer satisfaction data
Business & Operational Ownership
  • Manage the service department budget and drive profitability
  • Track margins, cost controls, forecasts, and performance analytics
  • Identify opportunities for service line growth, upselling, and recurring revenue
  • Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
  • Lead continuous quality improvement initiatives
Strategic Impact
  • Develop long-term service strategies aligned with organizational goals
  • Evaluate and implement technologies and tools that increase operational efficiency
  • Analyze market trends and recommend new or improved service offerings
Required Qualifications:
  • Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
  • 8–12 years in construction or service operations, with 5+ years in leadership
  • Strong knowledge of service, maintenance, and warranty operations
  • Proven ability to manage teams, budgets, and complex workflows
  • Excellent leadership, communication, and problem-solving skills
  • Experience in commercial construction or specialty trades (HVAC, Plumbing)
Preferred Qualifications:
  • Familiarity with service management software and ERP systems
  • Certifications such as PMP or CCM
Additional Requirements
  • Ability to visit job sites as needed
  • Occasional standing, walking, or lifting on construction sites
  • Valid driver’s license and ability to travel locally or regionally
Key Competencies
  • Strategic Thinking
  • Customer-Focused Leadership
  • Financial & Operational Acumen
  • Conflict Resolution
  • Team Development & Performance Management

#LI-JO1
Ref: #260-Eng NY Transit


About the Company

S

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://systemone.com