Director of Medical Staff Services

Introduction

Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Director of Medical Staff Services for our St. David's North Austin Medical Center team where excellence creates excellence.

Benefits

St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director of Medical Staff Services role today!

Job Summary and Qualifications

This position is responsible for overseeing and directing the daily activities and functions of the Medical Staff Services Department. These include accreditation compliance, credentialing, Medical Staff committee support, policy and procedure and Medical Staff governing documents development. As needed the position supports Emergency Department call rotation development. This position monitors the latest regulatory standards and ensures compliance. Responsibilities have a direct and significant impact on hospital accreditation, performance improvement, and patient care. This position interacts professionally with Medical Staff leadership and facilitates communication between Medical Staff, hospital staff, clinical directors, and administration. Hospital departments rely on this position to assist in ensuring that the Medical Staff complies with various policies and regulatory standards. 

This position also assists in physician relations via the HCA Physician Satisfaction Survey process and marketing hospital services to new physicians when the opportunity exists and introducing them to key leaders in the organization. Participates in providing patient specific care standards as directed, and follows service excellence standards to ensure high levels of patient satisfaction. 

• You will direct the day-to-day operations and manage multiple functions of medical staff services office and delegate tasks to support staff as necessary. 
• You will interview, hire, and supervise support staff; initiate corrective actions, conduct evaluations, orient, train, and coach staff. 
• You will process payroll in KRONOS for assigned personnel. 
• You will prepare and or supervise the annual department budget as assigned; generate new approaches to improve quality and cost- effectiveness of the department.
•  You will facilitate any required regulatory agency reporting of adverse actions taken against a provider’s medical staff membership or clinical privileges as directed by hospital leadership. 
• You will oversee staff compliance with credentialing processing center policies and procedures. 
• You will facilitate and conduct the orientation program for new medical staff members. 
• You will facilitate orientation for new medical directors and committee chairmen
•  You will facilitate education of administrators and directors regarding MSO/CPC operations, credentialing and privileging. 
• You will review and interpret regulatory standards; assure medical staff bylaws, rules and regulations comply with standards on an ongoing basis. Recommend revisions as needed. Ensure department compliance with various regulatory standards. 
• You will direct the functions of the medical staff organization as related to the credentialing process for the allied health staff and medical staff to include appointments, reappointments, and privileges. 
• You will develop policies and procedures related to the credentialing functions of the department in accordance with accreditation and regulatory standards, HCA policies, and medical staff bylaws. 
• You will prepare credentialing reports for medical staff leaders, committees, and governing body 

What qualifications you will need: 

• Bachelor’s Degree with preference given to Business, Health Information Management or Healthcare Administration 
• 5+ years of experience in medical staff services management. 
• Detailed working knowledge of the healthcare and credentialing industry, including medical-legal issues and laws, regulatory standards as related to credentialing, privileging and other national standards. 
• Certification as a CPMSM or CPCS through the National Association for Medical Staff Services

St. David’s North Austin Medical Center, part of St. David’s HealthCare, is a full-service medical center providing comprehensive medical care at two locations – St. David’s North Austin Medical Center and St. David’s Surgical Hospital.

St. David’s Women’s Center of Texas, located at St. David's North Austin Medical Center, is recognized by the State of Texas as a Level IV Maternal Facility. This means it provides the highest level of care for pregnant and postpartum patients, especially those with serious or complex medical, surgical, or pregnancy-related conditions, including those at high risk for maternal morbidity or mortality. The center includes a 95+ bed Level III Neonatal Intensive Care Unit (NICU) with 30+ private rooms, 10+ rooms for very small babies, and 10+ beds for babies needing neurological care. It also has 35+ labor, delivery, and recovery rooms, including Central Texas’ first low-intervention birthing suites with tubs. There are 95+ postpartum beds, 20+ antepartum beds, and Cesarean section surgical suites. The facility offers 24/7 neonatology coverage, OB/GYN hospitalists, maternal-fetal medicine specialists, lactation consultants, and a midwifery program. It is part of the National Institute of Child Health and Human Development Maternal-Fetal Medicine Units Network and TexasAIM, and it also provides a high-risk pregnancy navigation and support program.

St. David's Surgical Hospital is part of St. David’s North Austin Medical Center and is the first Level 4 Epilepsy Center in Central Texas for both adults and children. It has its own 24-hour emergency department, a medical-surgical inpatient unit, and a pediatric intensive care unit (PICU) for patients ages 17 and under. The hospital is staffed with pediatric emergency physicians, pediatric hospitalists, intensivists, and other specialists who are specially trained to care for children. It also includes certified child-life specialists who help kids feel more comfortable during their hospital stay. St. David’s Children’s Hospital offers many pediatric services, such as pediatric surgery, pediatric radiology (including imaging and interventional procedures), and pediatric anesthesia for surgical support. It also has a wide range of pediatric specialists available for consultation and treatment, including general surgery, ENT (ear, nose, and throat), craniofacial and plastic surgery, neurology, neurosurgery, urology, and cardiology, among others.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a(an) Director of Medical Staff Services.Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.