Director of Loss Prevention

The Director of Loss Prevention oversees the safety and security of the property, guests, and team members by managing loss prevention operations, supervising staff, and ensuring compliance with security protocols. This role involves coordinating patrols, investigating incidents, liaising with law enforcement, and enforcing property rules to maintain a secure and welcoming environment.

Director of Loss Prevention responsibilities include, but are not limited to:

• Leads, trains, and supports Loss Prevention and Recreation team members, including scheduling, coaching, and providing performance feedback

• Ensures a safe environment for guests, associates, and all individuals on property

• Prevents and detects any signs of intrusion, theft, or suspicious activity affecting the safety and security of people or property

• Ensures all areas of the property are regularly patrolled, including common areas, pool decks, parking areas, and food & beverage outlets

• Ensures all incidents involving injury, theft, property damage, or other significant events are properly documented, investigated, and reported in compliance with company and legal standards

• Maintains proficiency in the CCTV surveillance system, including monitoring, retrieving, and securing video footage as needed

• Acts as a liaison with law enforcement agencies regarding any police-related matters on property

• Identifies unsafe conditions and ensures timely corrective action

• Enforces property rules in a guest-friendly manner, including pool hours, wristband use, parking locations, and lounge chair policies

• Communicates all incidents to the General Manager through daily reports and notifies them immediately of any urgent or high-risk situations

• Other duties as assigned

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Valid Driver's License and clean driving record required
• Previous experience in law enforcement, security, loss prevention, or military
• Minimum 2 years of experience in a supervisory role required
• Knowledge of basic security and emergency procedures
• Ability to maintain a calm demeanor and professionalism in stressful situations
• Previous experience managing a team through motivation, coaching and development
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Capable of using independent judgment/solid decision making skills
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
• Demonstrated sound organizational, coordinating and personal interface skills
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Who are we?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. 

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States. 

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up 

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.