Director of Customer Development

The Director of Customer Development & VIP Services is a relationship-driven hospitality

leader responsible for building, managing, and elevating Clique Hospitality’s most valuable

guest experiences. This role blends high-touch guest relations, business development, and

brand representation, serving as both a key point of contact for VIP clients of Clique

Hospitality and for the personal network of CEO Andy Masi.

Acting as a trusted liaison between the company, our hotel partners, and top-tier clientele,

this position focuses on cultivating relationships that drive loyalty, revenue, and long-term

brand equity—while maintaining a strong on-property presence several nights per week to

ensure every experience reflects Clique’s service standards of excellent food, excellent

service, and excellent atmosphere.

Relationship & VIP Management

• Build, manage, and retain relationships with high-value clients, hotel VIPs, and
• Clique’s core network.
• Coordinate with hotel and property leadership to ensure personalized guest
• experiences and seamless communication.
• Act as the lead point of contact for VIPs associated with Andy Masi’s personal and
• professional network.
• Handle all high-level client requests discreetly, anticipating needs before they arise.
• Host VIP guests and partners on-property several nights per week to ensure the
• Clique standard is consistently delivered.

Business Development:

• Cultivate and manage a personal client portfolio with measurable revenue and
• visitation impact.
• Identify new customer segments and partnership opportunities to expand Clique’s
• network and drive business.
• Generate direct bookings, table reservations, and event opportunities across Clique
• venues.
• Work with marketing and operations teams to create exclusive promotions or
• experiences for targeted clientele.

Experience Execution:

• Lead and host key VIP events, dinners, and activations.
• Ensure flawless service delivery and hospitality standards during all hosted
• experiences.
• Partner with property teams to design and execute creative, brand-aligned
• moments that enhance the guest journey.

Brand Representation:

• Serve as an ambassador for Clique Hospitality’s culture and values.
• Represent the company and executive leadership with professionalism, polish, and
• discretion.
• Maintain a visible presence at key industry and social events to expand the brand’s
• influence and relationships.

Cross-Department Collaboration:

• Collaborate closely with GMs, marketing, and property teams to align on service
• delivery, promotions, and event execution.
• Provide actionable guest insights and feedback to leadership to continuously
• improve service and programming.
• Participate in all marketing and operations meetings, when necessary, to ensure
• cross-functional communication.

Key Performance Indicators (KPIs)

Relationship Development:

• Number and quality of repeat visits from VIP and hotel guests.
• Growth and retention of personal client portfolio.

On-Property & Brand Impact:

• Consistent visibility and leadership during key nights.
• Guest and partner feedback on presence and service quality.
• Representation of Clique standards across all interactions.
• Minimum of 30hrs a week over minimum of 4 days, during peak business hours
• Mondays, Thursday, Friday, Saturday: Subject to change
• Weekly reports needed on visitations of not only Cosmo & exec departments, but
• also, sister properties like Aria, Bellagio, etc. 
• Weekly report of who / what was visited, booked, hosted, and revenue generated

This position does have supervisory responsibilities.   

• Must be at least 21 years of age.
• Bachelor’s degree in hospitality, business, or related field or 2+ years of relevant experience in hospitality, operations, project coordination, or executive support
• Highly organized with excellent attention to detail
• Professional, personable, and adaptable with strong communication skills
• Proven ability to handle sensitive information with discretion
• Strong proficiency in Microsoft Office (Excel, Outlook, PowerPoint); experience with project Management or CRM software is a plus
• Must be proactive, resourceful, and thrive in a fast-paced environment
• Passion for hospitality and desire to grow within the industry

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 25 pounds, and must have the ability to push, pull, reach and balance when performing job duties in varying work areas such as confined spaces.
• Physically able to walk without assistance on various surfaces for an extended period.
• Able to commute from one location to another

• Work is performed indoors and outdoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Clique Hospitality is an equal opportunity employer (EOO) that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.