Director of Business Operations

SMV Recruiting is partnering with a well-established organization in Upstate New York on a confidential search for a Director of Operations, for a multifaceted manufacturing and service organization. This is a senior operations leadership role responsible for overseeing four primary service areas, with manufacturing and production operations as a core focus. The manufacturing environment operates within the textile industry, and experience in this space is highly desired. You will be accountable for leading 2 sites, supervising 50+ employees, budgets, contracts, safety, quality and performance management. In addition to manufacturing, this role provides leadership oversight across the organization’s other service areas to ensure consistency, compliance, and strong execution. The workforce includes a unique employee population, and success in this role requires a steady, patient leader who can balance operational discipline, people leadership, and mission outcomes.

Responsibilities:

• Lead manufacturing operations within a textile environment, including production planning, scheduling, quality, safety, and throughput

• Provide operational oversight across four core service areas and ensure alignment and performance

• Own operational financials including budgeting, forecasting, labor management, and productivity improvement

• Manage and develop operations leaders; drive accountability, structure, and performance expectations

• Study and understand all contract expectations, obligations and reporting expectations

• Support sales, business development, and proposal efforts through operational input and execution planning

• Ensure compliance with customer, regulatory, and government requirements

• Establish and improve operational systems, reporting, and KPIs across the organization

Requirements:

• Bachelor’s degree required

• 10+ years of progressive operations leadership experience with manufacturing as a primary responsibility

• Experience in the textile industry or similar manufacturing environment strongly preferred

• Experience supporting sales, business development, and proposal/contract writing

• Experience with government or publicly funded programs strongly preferred

• Experience leading teams that include underserved workforces

• High level of patience, emotional intelligence, and ability to lead with empathy and structure

• Self-motivated leader comfortable operating independently in a complex, growth-oriented environment