Director, Credit Card Management

The Director of Credit Card Management provides strategic leadership and governance for the enterprise-wide corporate credit card program, overseeing several thousand cardholders. The role ensures operational excellence, compliance with organizational policies and regulatory requirements, and robust risk mitigation across all program activities. This position leads a dedicated professional team, manages key banking relationships, and drives program performance, reporting, and continuous improvement initiatives that support organizational financial control and efficiency.

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Provide strategic leadership, oversight, and daily management of the corporate credit card program to ensure operational excellence, policy adherence, and risk mitigation

• Lead, mentor, and develop a professional team to foster accountability, service excellence, and continuous improvement

• Oversee issuance, maintenance, monitoring, and lifecycle management of corporate credit cards to ensure accuracy, security, and compliance

• Maintain, update, and enhance program policies, procedures, governance documentation, and training materials to align with regulations and organizational needs

• Serve as primary liaison with banking partners by managing relationships, resolving escalations, and negotiating program terms or enhancements

• Monitor program performance, cardholder activity, compliance trends, and risk indicators while preparing and presenting reporting to senior leadership

• Identify and implement process improvements, automation, and internal controls to improve efficiency, accuracy, and program integrity

• Support internal and external audits by coordinating documentation, responding to requests, and ensuring timely corrective action

Qualifications

• Education Requirements: Bachelor’s degree

• Experience Requirements: 4–6 years experience in relevant field

• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Extensive knowledge of corporate credit card administration and expense management programs

• Strong understanding of financial controls, compliance standards, and risk management practices

• Experience leading and developing teams

• Expertise in vendor and banking relationship management

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.