Dining Standards Manager - TSR
The Walt Disney Company
Celebration, FL
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JOB DETAILS
LOCATION
Celebration, FL
POSTED
16 days ago
Responsible for leading the fleet-wide Dining room table service Restaurant operations. Sees that the Guest experience is being delivered efficiently and consistently to the highest level of Guest satisfaction.
Responsibilities:
+ Lead direct reports to define, communicate and achieve specific goals in the areas of Guest Satisfaction, Crew Satisfaction, and operational and financial excellence and productivity.
+ Assist with Overall Dining support regarding processes and new implementations as required.
+ Lead direct reports to achieve high Crew morale, effective employee relations, and effective communication both shipboard and with shore side.
+ Participate in staffing decisions including hiring (recruitment trip partner) and promotion and provide for direct reports’ professional development and succession planning.
+ Assist shipboard Food & Beverage Service management with implementation, review and revision of Location Operating Guidelines.
+ Partner with the culinary team when developing new menus and implementation of new equipment and standards.
+ Consistently look for ways to improve operation, renew and implement new cost savings standards, without impact to Guest Satisfaction.
+ Support shipboard team with inventory process and standards for equipment.
+ Act as coach, mentor and adviser to the Dining room department.
+ Establish effective partnerships with other lines of business and foster teamwork among shipboard and shore teams.
+ Shore liaison for forecasting, sourcing, ordering all OFE and operational supplies for Front of House Dining.
+ Hotel Operation’s (Food and Beverage) liaison for Media and Special events. Partner with PR and marketing teams from planning to execution of all special events, media events, ship tours and port launches. Establish best practices while respecting shipboard operation and logistics.
+ Groups contact for Hotel Operations (Food and Beverage). Work with Groups leadership on planning through to execution for all charters and larger groups. Focus on offerings, standards and quality of all products and services.
+ Provide support to Hotel Operations projects as required.
+ For areas of responsibility, oversee documentation and updating SMS guidance affecting safety and environmental matters and LOG guidance on any other processes.
+ SMS responsibility for upholding the general safety management responsibilities.
+ Establish effective relationships with key partners to achieve goals including:
+ Wlat Disney World Culinary to leverage synergies including process improvements, product concepts, quality standards and purchasing power.
+ Procurement and Sourcing to optimize food quality, variety and cost.
+ Marketing, Entertainment and other product development stakeholders to see to optimal theming and product consistency.
Basic Qualifications:
+ Minimum 2 years of progressive experience in high-volume, premium or luxury food & beverage operations
+ Experience supporting or leading guest-facing dining teams
+ Demonstrated ability to influence leaders without direct authority
+ Table-service restaurant operations expertise
+ Guest experience optimization and service standards
+ Leadership coaching and mentoring
+ Cross-functional collaboration
+ Financial acumen and cost-control awareness
+ Strong communication and stakeholder management skills
Required Education:
+ Bachelor’s degree preferred in Hospitality, Business, Culinary Management, or related field or equivalent professional hospitality experience
#DCLPJ
Job ID: 10141879
Location: Celebration,Florida
Job Posting Company: Disney Cruise Line
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
About the Company
T
The Walt Disney Company
The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.
COMPANY SIZE
10,000 employees or moreINDUSTRY
Entertainment Venues and Theaters
WEBSITE
https://jobs.disneycareers.com